Deputy Manager - Collections

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Our Opening and Your Responsibilities
Lead and manage a team of approximately 20 collectors responsible for driving
collections and reducing outstanding accounts receivable balances.
Demonstrate strong experience in managing US-based customers and
stakeholders, ensuring effective communication and relationship management
Possess operational experience in US collections and/or customer service
operations, including both voice and email-based engagement models.
Take end-to-end ownership of the collection’s portfolio, with a strong focus on
resolving past-due receivables, particularly in higher aging buckets (30+, 60+,
and 90+ days overdue). Ensure achievement of productivity, effectiveness, and
quality metrics as defined by management.
Monitor and communicate portfolio performance, including key metrics such as
Promises to Pay (PTP), disputes, escalations, aging trends, collection
Drive collections strategy through regular reviews, root cause analysis, and
implementation of action plans to improve cash flow and reduce delinquency.
Collaborate with the MIS and Analytics team to develop and enhance
dashboards, reports, and visualizations that provide actionable insights into
portfolio performance and operational challenges.
Partner with the Process Automation and Digital Transformation teams to
identify automation opportunities, define business requirements, and support
Work closely with the Cash Application team to investigate and resolve
unapplied cash, unidentified receipts, deductions, and other payment allocation
Ensure compliance with company policies, internal controls, and customer
Coach, mentor, and develop team members through regular performance
reviews, training, and feedback sessions to drive engagement and operational
What You Need to Succeed
Minimum Graduation Degree, master’s in finance is preferred
10-12 years' experience into international customer service preferably into cash
4-5 years of experience in team leading
SAP knowledge will be preferred.
Good communication skills (verbal, written, presentation)
Strong process knowledge with focus on constantly improving productivity
"One Team" that thrives on collaboration and innovation.
Opportunities to work with Global teams.
An open, fair and inclusive environment
Multitude of learning and growth opportunities
Medical insurance for you & your family, with access to Telemedicine application
A brand name that is identified worldwide with precision, quality, and innovation.
METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.
We promote equal opportunity worldwide and value diversity in our teams in terms of business background, area of expertise, gender and ethnicity. For more information on our commitment to Sustainability, Diversity and Equal Opportunity please visit us .
Pour ceux qui priorisent la précision, Mettler Toledo est précisément le lieu où se trouve leur place.
Unit-502 A, Near Sharma Cottage, Supreme Business IT Park,Hiranandani Gardens Mumbai, Maharashtra India - 400076
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