Customer Program Manager (CPM)

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.
This position requires access to information that is subject to stringent controls under the International Traffic in Arms Regulations (ITAR) or Export Administration Regulations (EAR). Applicants must be a U.S. citizen or national, U.S. lawful permanent residents, persons granted asylee status in the U.S., or persons admitted into the U.S. as a refugee.
As part of the Customer Excellence Team within the Marine, Oil and Gas (MOG) Business Unit, the Customer Program Manager (CPM) will manage our U.S. distribution partner, ensuring strong execution and a high-quality customer experience that builds trust, supports existing business, and enables future growth in the U.S. Defense and Oil & Gas subsea markets.
The CPM will serve as the primary point of contact for assigned accounts, ensuring customer orders are delivered on time, issues are resolved quickly, and communication remains clear and proactive. They will work cross-functionally with engineering, supply chain, manufacturing, and sales teams to deliver exceptional customer experience and support business growth.
Own day-to-day communication with assigned key customers
Track and manage customer orders, ensuring on-time delivery performance
Identify and resolve delivery, supply, or quality issues
Coordinate across internal teams (engineering, supply chain, manufacturing, sales)
Provide regular updates and reporting to customers and internal stakeholders
Manage backlog and forecast customer demand
Support customer visits, audits, and business reviews
Identify risks and drive mitigation plans
Drive process improvements to enhance customer experience

Willingness to address and navigate cross-functional challenges to improve customer service outcome
Strong interpersonal skills with the ability to motivate and align cross-functional teams
Ability to communicate complex information clearly and provide structured updates that drive alignment
Skilled at simplifying complex situations and engaging the right stakeholders to move work forward
Strong execution focus with the ability to manage competing priorities and deliver results
Excellent communication and relationship-building skills; able to work effectively across diverse teams, functions and levels
Self-motivated and able to work independently with minimal oversight
Flexible and open to travel as needed
Strong problem-solving mindset with a focus on process improvement

What your background should look like
Bachelor's degree or equivalent experience
2+ years Program Management experience or customer-facing experience
Strong communication and stakeholder management skills
Problem-solving mindset with ability to manage multiple priorities

Experience in defense, oil & gas, or related industries
Background in manufacturing or supply chain operations
Experience managing distribution or large customer accounts

SET : Strategy, Execution, Talent (for managers)
TE Connectivity plc (NYSE: TEL) is a global industrial technology leader creating a safer, sustainable, productive, and connected future. As a trusted innovation partner, our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, energy networks, automated factories, data centers enabling artificial intelligence, and more.
Our more than 90,000 employees, including 10,000 engineers, work alongside customers in approximately 130 countries. In a world that is racing ahead, TE ensures that EVERY CONNECTION COUNTS. Learn more at and on , , and
Competitive base salary commensurate with experience: $82,100 - $102,600 (subject to change dependent on physical location) Posted salary ranges are made in good faith. TE Connectivity reserves the right to adjust ranges depending on the experience/qualification of the selected candidate as well as internal and external equity. Total Compensation = Base Salary + Incentive(s) + Benefits
A comprehensive benefits package including health insurance, 401(k), disability, life insurance, employee stock purchase plan, paid time off and voluntary benefits.
IMPORTANT NOTICE REGARDING RECRUITMENT FRAUD TE Connectivity has become aware of fraudulent recruitment activities being conducted by individuals or organizations falsely claiming to represent TE Connectivity. Please be advised that TE Connectivity never requests payment or fees from job applicants at any stage of the recruitment process. All legitimate job openings are posted exclusively on our official careers website at te.com/careers, and all email communications from our recruitment team will come only from actual email addresses ending in @te.com. If you receive any suspicious communications, we strongly advise you not to engage or provide any personal information, and to report the incident to your local authorities.
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