Over deze vacature
The Customer Program Manager will be supporting TUBACEX SERVICE SOLUTIONS (TSS), a TUBACEX () company, in the planning and distribution of seamless stainless steel and high nickel alloy pipe, tubes and fittings. TSS has a worldwide network of warehouses in the main hubs around the world, to provide immediate product availability and a wide range of services, responding to customers’ specific needs. This position is based in Greenville, PA and is responsible for coordinating and working cross-functionally in the delivery of customer products and services and will support the development and implementation of project, pricing and program strategies in order to continue to deliver value to the business and its customers.
Organize, plan and direct program schedules and contracts
Manage contracts to ensure adherence and compliance
Work closely with the sales and operations teams to plan and develop forecasts for raw material positioning and plant resources to support contractual commitments
Responsible for tracking relevant metrics and drive action items based on results
Provide support, knowledge and expertise with contract negotiations as required
Oversee all interdepartmental activities ensuring completion of all commitments made relative to product development timelines, delivery, quality and the required business metrics
Be the key channel of communication for customers and act as escalation in the event of customer issues
Responsible for customer satisfaction reviews and corrective actions
Maintain current and develop additional business with customers
Monitor and track that project and program deliverables are met
Be responsible for maintaining excellent customer relations with both new and existing customers
Support production sites for projects, costs and other customer related matters through leadership and expertise
Coordinates program activities with activities of government regulatory or other governmental agencies