Account Manager - Sales

Ingram Micro is a leading technology company for the global information technology ecosystem.With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts.Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart
Position Summary:Takes initial customer calls and answers general questions regarding company products and services. Refers callers to appropriate resources including inbound sales, billing, technical support, etc. Follows-up to customer inquiries regarding orders, shipment tracing, returned goods, etc. May determine caller eligibility for technical support and transfers calls to technical support queues. Other responsibilities include data entry, use of internal databases to answer customer questions and writing internal/external non-technical documentation. Documents customer concerns and forwards complaint trends to appropriate departments.What you bring to the role:Established and productive professional individual contributor. Works independently with general supervision. Problems faced are difficult and may be complex. May influence others within the job area through explanation of facts, policies and practices.Works on moderate to complex projects. Uses company standard policies and procedures to resolve a variety of issues.Exercises judgment within defined procedures and practices to determine appropriate action. Receives moderate level of guidance. Work is reviewed for soundness of judgment and overall accuracy.General proficiency with various tools, systems, and procedures required to accomplish the job. May need to consult with Senior/Specialist staff members on some technical issues. A four year college degree (or additional experience in a related field) and 3 years functional experience including a minimum 1 year position specific experience.
Associate Professional - Vendor Management
Solutions Architect - Presales Aruba
Ingram Micro India is the top IT Distribution company in India with nationwide presence at nearly 40+ locations. Ingram Micro touches 80% of the technology you use every day with our focus on Technology Solutions, Cloud, and Commerce and Lifecycle Solutions. With $46 billion in revenue, we have become the world’s largest technology distributor with operations in 56 countries and more than 35,000 associates. We continue to strategically expand our global reach with 32 acquisitions since 2012.
Learn more about Ingram Micro in India
Discover what our employees have to say about their exciting journey at Ingram Micro!
I'm fortunate to be a part of Ingram Micro family. The culture is inclusive, welcoming, & believes that each Ingrammite success is everyone's responsibility. The organization offers excellent opportunities to learn, sharpen your skills and elevate your career.
Associate Engineer Software Development
I started my professional journey as a trainee at Ingram Micro and completed a year filled with incredible learning opportunities. I enjoy the flexibility, collaboration and being a part of highly supportive team. Ingram Micro = great experience!
Associate Engineer Software Development
Proud to be a female hire working at best in class Ingram Micro warehouse facility as Operations specialist living my dream to be part of organization which is diverse & inclusive. I have always been provided with equitable opportunities to elevate my career.
Deputy Assistant Manager- Operations
At Ingram Micro, I found a second home. The welcoming culture, collaborative environment and genuine support from teammates made my experience incredibly positive. Smooth onboarding , people centric benefits , holistic approach proves employee well being is utmost priority.
Helping businesses reach their global potential
At Ingram Micro we are dedicated to a shared set of principles that unites and guides us to better decisions and behaviors.
Delivering successful results, embracing change with courage, and acting with integrity every time and everywhere. We revel in using our imagination with creativity, agility and resourcefulness, we act with responsibility, and we are proud of our talent. Attracting, inspiring, retaining and celebrating our best individuals is the foundation of our success.
Being clear on our own objectives means we can fully focus on the success of our business partners and associates.
Go to our global careers page
Rejoignez notre vivier de talents
Ajoutez vos coordonnées à notre vivier de candidats afin que nous puissions rester en contact par rapport aux opportunités de poste récentes à pourvoir. Si vous ne trouvez pas l'emploi que vous recherchez, nous vous invitons à vous présenter avec un CV et nous faire part des ingrédients de votre emploi de rêve !