Senior Business Analyst

Backbase Senior Business Analyst
Backbase acquires Kasisto, leading industry shift to Agentic Banking
Join our Services team in Lebanon
As a Senior Business Analyst in Services, your goal is to define the essential requirements to enable our customers to achieve their objectives and realize their customer experience vision. You work closely with both our customers and development/SCRUM teams. You are the customer’s proxy product owner for a project and guide the team in making the right choices to maximize project and customer success. Our clients and implementation partners see you as a trusted consultant. You analyze, capture and prioritize customer requirements for new customer experience initiatives. You identify product improvements and harvestable features. You define and actively improve best practices in your day-to-day work. You provide guidance to clients on the best usage of our product as well as customization. Where customisation might be necessary you also work with Backbase R&D colleagues to explore all out-of-the-box product options and where product cannot be used you recommend enhancements to the product. On the customer side, you are managing expectations and helping them translate their vision into a sound project backlog. You are seen as an expert by clients. You lead engaging workshops with our customers to identify all functional requirements needed. You actively contribute to the BA Chapter/Guild. You also provide some amount of mentoring to Junior Business Analysts.
You work closely with both our customers and the Backbase UX design and development teams. You are the product owner for a project and guide the team in making the right choices to maximize success for the project and the customer. Our customers and implementation partners see you as a trusted consultant. Together we work to successfully deliver our enterprise solution and achieve our customers’ goals.
With the multi-disciplinary and internationally diverse teams at Backbase, you will analyze, capture, and prioritize customer requirements for new customer experience initiatives. You perform business process gap analysis and write user stories. Every project has its own set of unique challenges that must be overcome and it’s up to you to think quickly and provide solutions that work for everyone.
On the customer side, you will manage expectations and help them translate their vision into a sound project backlog. Due to some customers not working Agile, you will need knowledge of Agile development methodologies and be able to organize engaging workshops with customers to identify all of the technical requirements needed.
You hold a university degree (preferable business or IT related);
You have 7+ years working experience as a Business Analyst in the field
You have experience working on lending products such as commercial, corporate or construction loans
You have excellent communication skills in English and you feel comfortable interacting with stakeholders within Backbase and potential customers and various level;
You are able to showcase good analytical and evaluative skills, and can translate customer pain points into detailed product requirements;
Organizational and cultural sensitivity comes naturally to you;
You are able to execute product gap analysis based on gathered requirements to maximize project and customer success;
You know your way around requirements management, process modeling and development methodologies.

You own what you ship
Real ownership means real responsibility. From day one, you set the pace, make the decisions, and see your work land where it matters. You drive the outcomes, you celebrate the wins.
You own what you ship
Real ownership means real responsibility. From day one, you set the pace, make the decisions, and see your work land where it matters. You drive the outcomes, you celebrate the wins.
The work is the standard
We built something that didn't exist before - an AI-native Banking OS where humans and AI agents work side by side, at scale, inside real banks. We raise the bar because we've seen what's possible when you don't settle.
The work is the standard
We built something that didn't exist before - an AI-native Banking OS where humans and AI agents work side by side, at scale, inside real banks. We raise the bar because we've seen what's possible when you don't settle.
You'll work with people who've shipped things most thought couldn't be done. Direct, down-to-earth, no egos. The kind of team where the best idea wins and everyone's genuinely glad when it does.
You'll work with people who've shipped things most thought couldn't be done. Direct, down-to-earth, no egos. The kind of team where the best idea wins and everyone's genuinely glad when it does.
Real AI, running in real banks
We're not waiting for AI to be ready. It already is - running inside banks, serving customers, solving problems that matter, out in the real world today.
Real AI, running in real banks
We're not waiting for AI to be ready. It already is - running inside banks, serving customers, solving problems that matter, out in the real world today.
Annual learning budget, global exposure, and work that moves you forward. Your growth and our mission go hand in hand.
Annual learning budget, global exposure, and work that moves you forward. Your growth and our mission go hand in hand.
Hybrid model, no micromanagement, offices across the world. The mission is clear. Where you do your best work is up to you.
Hybrid model, no micromanagement, offices across the world. The mission is clear. Where you do your best work is up to you.
Wellness that goes the distance
Real support built for the long game. We invest in the people who build the product, not just the product.
Wellness that goes the distance
Real support built for the long game. We invest in the people who build the product, not just the product.
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