Customer Service Representative

Want to receive relevant vacancies weekly? Sign up now!
Free and always easy to unsubscribe
What is a Customer Service Representative?
As you are the first point of contact for customers - the person who answers questions, solves problems and ensures satisfied customers. You are the voice of the company and know better than anyone how to end every contact moment in a positive way.
Check open jobs customer service representative
What does a Customer Service Representative do?
A customer service representative helps customers via phone, email, chat or social media. You answer questions, resolve complaints and ensure a pleasant experience with every contact. You make sure customers are heard and hang up or close with a good feeling.
Answering customer inquiries via phone, email or chat
Registering and handling complaints and requests
Check and update customer data in the system
Advising on products, services or orders
Passing on complex questions to specialists or other departments
Report recurring customer issues to management

This role is all about overview, precision and working safely. These are the skills you need:
Stress resistant and solution oriented
Team player with a sense of responsibility
This is what your workday looks like
You start the day by opening your mailbox and reviewing current customer cases. During the day you take phone calls, answer questions about orders or subscriptions and process feedback in the system. Sometimes you resolve a complaint directly, sometimes you liaise with other departments to resolve the problem quickly. In between calls you update reports and help think about service improvements.
No specific training is required for this position, but employers often require MBO working and thinking level (level 3-4). Useful training or courses are:
MBO Customer Service / Customer Contact
MBO Office & Management SupportIn addition, it helps if you get along well with , and communication tools.

A customer service employee's salary in 2025 will average between €2,300 and €3,100 gross per month, depending on experience, sector and language skills. Bilingual employees (for example, Dutch-English or Dutch-German) can earn more, especially in international companies.
A high school diploma in communications, customer service or administration is often sufficient. Experience in customer contact or a commercial position is a plus. With additional courses you can advance to senior customer service employee, team leader or customer contact specialist.
Most customer service positions are between 32 and 40 hours per week. Part-time work is often possible, especially in larger customer service departments.
You usually work during office hours (08:00-17:30). In some sectors, such as e-commerce or telecom, customer service may also be open in evenings or weekends.
Reviews we are proud of
Over the past year, I have been treated excellently, and I am enormously grateful to them for it, especially my recruiter Giel, who was always ready to help me with everything. Truly a star!
For the first time, I truly felt at home in a temp agency's house... They really have an eye for employee well-being 👏🏼👏🏼👏🏼 ...
I am very satisfied with the agency, the work, and the accommodation. I have been here for three months and have had no issues with the agency; the coordinator, Garyfallia, has always responded quickly to my queries, the work I have received is guaranteed five days a week, and the accommodation is well-maintained and super clean.
Very helpful employees, they make every procedure much easier. The easiest way to get started in the Netherlands.
Good people, who always help you when you have a problem!
The process was fast and very thorough! The employees are great and very helpful, definitely recommend!
Over the past year, I have been treated excellently, and I am enormously grateful to them for it, especially my recruiter Giel, who was always ready to help me with everything. Truly a star!
For the first time, I truly felt at home in a temp agency's house... They really have an eye for employee well-being 👏🏼👏🏼👏🏼 ...
I am very satisfied with the agency, the work, and the accommodation. I have been here for three months and have had no issues with the agency; the coordinator, Garyfallia, has always responded quickly to my queries, the work I have received is guaranteed five days a week, and the accommodation is well-maintained and super clean.
Very helpful employees, they make every procedure much easier. The easiest way to get started in the Netherlands.
Good people, who always help you when you have a problem!
The process was fast and very thorough! The employees are great and very helpful, definitely recommend!

• Are you ready to help customers, listen attentively and make every conversation a success?

Yes, we have received your application! We will contact you shortly by telephone or email.
We schedule an introductory meeting via Teams or at our office to get to know each other better.
STEP 3: The right match
We find out which job truly suits you and discuss the options together.
STEP 4: Getting to know company
Once excited, you go for an interview with the employer to see if it's a complete fit.
STEP 5: First day of work
Both enthusiastic? Then we will sign the contract and you will start at your new job!
STEP 6: We’re here for you
Even after you start your new job, we stay involved. If you have questions or run into anything, you can always reach out to us.
What exactly does a customer service representative do?
You will help customers with questions, complaints or orders and make sure they are served quickly and friendly via phone, email or chat.
Do I need experience for this position?
Not always. Many companies train you internally. With the right communication skills and service-oriented attitude, you can start right away.
Can I advance within customer service?
Sure! You can advance to positions such as , , or .
Do I work from the office or from home?
Many companies offer hybrid working: partly from the office, partly from home. This varies by organization.
Do I need to speak multiple languages?
In international companies, English is often a requirement. German or French is a plus, especially in European customer service departments.
We've detected you might be speaking a different language. Do you want to change to:
Close and do not switch language