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EMEA - Europe - Turkey - Izmir - undefined
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University degree from a reputable university, preferably from Faculty of Engineering or Business Administration or International Relations
Minimum 1-2 years of Customer Service and Sales operations experience, preferably in packaging sector in a similar role
Fluent in English, both written and spoken
Excellent command of MS Office applications
A team player who builds professional and respectful relationships with customers and colleagues with high sense of responsibility
A highly motivated one who shows enthusiasm and energy, using positive language with customers and colleagues
Negotiation and conflict management skills; professional presence
Able to adapt to change and flexible in approach
Strong interpersonal communication, presentation and analytical thinking skills
Taking personal ownership for customer issues whilst pursuing all avenues to ensure a satisfactory resolution
Pro-actively interacts with customer for notification of inventory status, project inquiries, back orders due to product availability, deliveries and transportation issues etc.
Interacts with an over-all look to internal partners to ensure that the customers’ requirements are understood and commitments are met
Receives and processes all types of customer orders including complex and urgent orders. Responsible for inquiry & order handling process from beginning to end
Processes customer complaints and returns according to Complaint Management process and return policies. Is able to identify need for extra information to enable a thorough complaint analysis
Actively monitors open orders to ensure that deliveries arrive at the customer on time, as committed
Performs active follow-up on sales versus forecast. Interacts with the customer to get better understanding of variations
Monthly reporting of sales activity in the area
Other duties assigned by the first line manager
To be part of amazing Supply Chain Team
Future oriented career opportunities in other Amcor companies all over the world
Individual & professional development trainings
Private health (includes children & spouse ) & life insurance