Senior Program Manager, Implementation & Client Success

Senior Program Manager, Implementation & Client Success
Senior Program Manager, Implementation & Client Success
Pittsburgh, Pennsylvania, United States
The Senior Program Manager-National Implementation & Customer Success will lead enterprise-level customer implementations and onboarding programs; serve as the primary Customer owner during implementation; partner closely with IMS Sales, Operations, Product, and Customer Success to ensure seamless execution and adoption.
This position is remote to support accounts in the East and Central Region.
What you will do as Senior Program Manager, National Implementation & Customer Success
Lead national, enterprise-level implementation programs, ensuring on-time, high-quality delivery across regions. Develop and manage project plans, proactively identifying risks and driving successful outcomes. Serve as the primary client contact, providing guidance, communication, and support throughout implementation. Translate customer needs into scalable deployment strategies that align with business goals and ROI. Drive cross-functional collaboration across Sales, Product, Operations, and Support to ensure seamless execution. Establish and optimize implementation frameworks, playbooks, and best practices for consistent delivery. Monitor performance metrics, customer adoption, and post-launch success to inform continuous improvement. Partner with Sales on deal strategy, solution validation, and alignment with operational capabilities. Train, mentor, and support regional implementation teams to ensure consistent execution and excellence. Conduct post-implementation reviews, gather client feedback, and recommend enhancements for future deployments.
The Experience, Skills and Abilities Needed
Bachelor’s degree in business, engineering or related discipline; MBA preferred. Minimum of 12 years of relevant experience, with minimum of 8 years successfully leading and managing large complex cross functional programs and projects. Demonstrated ability to manage multiple priorities simultaneously and respond appropriately to change. Demonstrated ability to translate data into effective decision making with stakeholders. Proven ability to understand business and technical requirements to lead teams around a common vision to execute, and success in building collaborative, cross-functional relationships. Advanced knowledge of project management tools and methodologies Exceptional communication skills at all levels (written and verbal). Ability to deliver executive presentations and influence at all levels. Relationship management with an ability to work effectively with multiple layers of the organization – in particular, working with / supporting executive team members is critical Ability to communicate complex business / technical challenges in a simplified manner
We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being, and financial future.
Here is just a brief overview of what we offer:
Base Salary + ICP Cell Phone Stipend Flexible Time off + 9 Corporate Holidays Per Year Excellent Healthcare, Dental, and Vision Benefits Healthcare and Dependent Flexible Spending Accounts Long/Short Term Disability Coverage 401(k) with a Company Match Parental Leave Tuition Reimbursement Program Additional Add-On Benefits/Discounts Opportunities for Advancement in a Stable Long-Term Career
Pay range for this opportunity is $124,737.50 - $161,425.00. This position is eligible for incentive compensation with on target earnings between $187,000-$223,000.00 at plan.
Minimum pay rates offered will comply with county/city minimums, if higher than range listed. Pay rates are based on a number of factors, including but not limited to local labor market costs, years of relevant experience, education, professional certifications, foreign language fluency, etc.
STERIS offers a comprehensive and competitive benefits portfolio. Click here for a complete list of benefits:
Open until position is filled.
STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law. We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.
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