SAP Service Cloud Consultant
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Over deze vacature
What You’ll Be Doing
✔️ Implementing and configuring SAP Service Cloud to optimize customer service processes, from ticket management to case resolution
✔️ Collaborating with customer service, IT, and business teams to align requirements with SAP Service Cloud features
✔️ Customizing and extending SAP Service Cloud functionalities to improve service delivery, customer engagement, and SLA adherence
✔️ Integrating SAP Service Cloud with other SAP solutions, such as SAP S/4HANA and SAP Sales Cloud
✔️ Providing training and support for service teams to maximize platform adoption and enhance customer experience
What We’re Looking For
✔️ Proven experience with SAP Service Cloud (SAP C/4HANA) implementation and configuration
✔️ Strong knowledge of customer service processes, case management, and service analytics
✔️ Experience with system integrations between SAP Service Cloud and other enterprise platforms
✔️ Excellent communication, troubleshooting, and stakeholder management skills