Documentalist

Functie omschrijving
or an international Salesforce Rollout project, we are looking for a process documentarist / technical writer to document business process flows, SOPs and work instructions.

She or he will be closely working with the program manager and projects managers in gathering, creating and optimizing Customer Services processes.

This role allows to establish a broad, international network within the company and gather insights into the different areas and the market offering.

This is a global project that requires frequent collaboration with stakeholders throughout Europe .

Location

Belgium

Functie eisen

• Min. 3 years’ experience writing SOPs and work instructions preferably in a regulated environment

• Ability to gather unstructured information from stakeholders and existing documents, and use this as basis to develop simple and clear instructions for complex processes

• Min. 3 years’ experience documenting business processes in BPMN notation

• Fluent oral and written English

• Good communication skills

• Strong writing and documentation skills

• High attention to detail and accuracy

• Proactive, self-starter attitude

• Sense of urgency

• Strong MS Office skills (in particular Word)

• Experience working with enterprise document management systems

• Experience using process mapping software

• Following additional languages are considered a plus: Dutch, French, German

Extra info

• Startdatum 1-1-2022

• Einddatum 31-12-2022

• Optie tot verlenging yes

• Aantal uur per week 40,00

• Aantal posities 1