Customer Service Representative

[SUCCESVOL INGEVULD] Customer Service Representative – Native German
Cycling Sports Group Europe B.V Woudenberg
Impassioned by the goal of delivering high-performance products to both the professional athlete and the recreational cyclist, Cycling Sports Group encompasses several powerhouse Cycling brands, including Cannondale, GT, Charge, and Fabric. Cycling Sports Group is proud to present a truly unique and powerful portfolio of cycling brands to the market, continually striving to evolve through the very best products and service available today.
As a Customer Service Representative, you will be the ambassador of the Cannondale brand! Being our B2B ambassador means that you will deliver the best support to our dealers. In your role as Customer Service Representative at Cannondale, you can expect a broad variety of questions about our bikes, products and services and deliver a high level of service to the dealers in your portfolio.
Be reachable, approachable and provide prompt response times. Provide top-notch customer service.
Handle incoming and outgoing communication for customers and consumers through various communication channels and platforms, such as phone calls and email. Taking orders, processing returns using various communication channels and platforms. Achieve and maintain indicated communication service levels.
Assist in the achievement of all commercial targets and communicate current offers and maximize sales opportunities. Assist in translation and proofreading of all language specific communication materials.
Maintain the customer database and process customer and order related administration.
Follow internal controls and company policies as set by CSG and job function. Contribute to the success of CSG by leading or assisting with other projects and tasks as assigned.
2+ years of relevant work experience in a customer service-related environment. Have experience in B2B sales. Prior experience working for a global brand and multi-national business.
Have knowledge of software such as SAP and/or Zendesk. Have knowledge of bikes as a product and accessories is an advantage.
Strong interpersonal skills and ability to work across cultures and functions. Strong service, organizational, decision-making and problem-solving skills. Strong communication, presentation and relationship-building skills.
Have graduated a post secondary education.
A passion for mountain and road bikes, actions sports, and/or outdoor lifestyle.
Speak German on a (near-)native level
Big companies don’t make great bikes. Great people do.
Here at Dorel Sports, we help people from all walks of life make the most of their bike ride by creating some of the most innovative, easy to enjoy, and best performing bicycle products across multiple brands.
From Schwinn, to GT, Fabric and Cannondale we make cycling products for everyone – and as cycling develops and grows internationally, we’re looking for more great people to join us. If you enjoy working with a challenging, inspiring and forward-thinking team of likeminded people, then we may just have something for you.
Our offices are located in various cities across the world, health insurance and personal welfare are taken care of, and positivity is most definitely encouraged. If you love riding bikes as much as we do, then we’re already off to a good start. Let’s see what we can create together.
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