Customer Service

United Kingdom of Great Britain and Northern Ireland
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United Kingdom of Great Britain and Northern Ireland
United Kingdom of Great Britain and Northern Ireland (en)
to overview: Us as an employer
Customer service, in such a complex and technologically advanced industry such as the aerospace industry, brings new and unheralded challenges repeatedly. It is necessary to develop flexible and creative solutions, often under time pressure and in teams that have to be coordinated on an international level.
Achieving the optimum result with advice and support? Only with your assistance!
Are you good at dealing with people and interested in technical products? Are you looking for an active opportunity to use your organization and coordination skills?
You can put your communication skills to the test in our customer support team. Your solution-oriented thinking will help our customers achieve the best possible results. With us, you can expect varied tasks and exciting challenges!
What is waiting for you here:
Impressions of our daily business

Highlights of the area of employment customer service
You will have a highly cross-functional role dealing with a wide range of topics (technical, commercial, organizational).
After sales is a very important discipline for customer satisfaction.
You provide professional expertise, advice and guidance at all stages on policies, procedures, laws, employment standards and regulations.
You will have the chance to stay state of the art regarding technical knowledge to solve problems.
People who are willing to work in this area of employment enjoy interaction with others (customers, departments, partners).
You work internationally and you can use your language skills on a daily basis.
The tasks that are waiting for you:
Technical advice (e.g. dealing with technical requests, preparing service information, making offers)
Promoting and ensuring customer satisfaction, responsiveness and delivery performance for all service products
Being the single point of contact for customers for all service-related activities
Spare parts handling and evaluation for service orders
Coordinating and managing projects as well as actions associated with after-sales service

Impressions of our daily business
This video is provided by Google. When you load this video, your data, including your IP address, is transmitted to Google, and may be stored and processed by Google, also for its own purposes, outside the EU or the EEA and thus in a third country, in particular in the USA. We have no influence on further data processing by Google.
For further information, please refer to our and the Google . Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland; parent company: Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA Note: The data transfer to the USA associated with the data transmission to Google takes place on the basis of the European Commission’s adequacy decision of 10 July 2023 (EU-U.S. Data Privacy Framework).
Our customers can always rely on Service Technician Jörg Schürkämper: under all conditions, he is the man for professional maintenance and service of the heavy machines. While checking every single detail of the machine’s inner life, he always knows about the powerful and all-time reliable team in the back-office.
Possible competencies you will use in this area section:
Work experience in technical customer service, sales or business administration
Technical education as technician or bachelor’s defree in a related field preferred
Strong verbal and written communication skills
Customer-focused and solution-oriented way of thinking and acting
Good English language skills, other foreign languages are beneficial
Good technical knowledge (demonstrated mechanical and electrical maintenance skills)
Risk anticipation and health orientation
Familiarity with MS Office programs

This video is provided by Google. When you load this video, your data, including your IP address, is transmitted to Google, and may be stored and processed by Google, also for its own purposes, outside the EU or the EEA and thus in a third country, in particular in the USA. We have no influence on further data processing by Google.
For further information, please refer to our and the Google . Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland; parent company: Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA Note: The data transfer to the USA associated with the data transmission to Google takes place on the basis of the European Commission’s adequacy decision of 10 July 2023 (EU-U.S. Data Privacy Framework).
We are always close to our customers
Our international service team provides superior support solutions for air management, flight controls, landing gear systems, on-board electronics, gears and gearboxes.
We dedicate ourselves to digitalisation.
Digitalisation is on everyone’s lips. At Liebherr Digitalisation is not only a buzzword, we are pushing it in every area. Our Customer Service launched a project to link our broad service offers with our customers worldwide and 24/7. MyLiebherr is intended to be the central platform for all customer activities when it comes to our machines.
Our Customers will find every relevant information about their Liebherr Products in a well-arranged way and the solution of their problem is just one click away.
To achieve this goal, all Liebherr product segments are working together in a company-wide and multidisciplinary project to create the perfect solution for our customers. And there are already new ideas waiting in the wings to be implemented: be part of our Dedication!
We already digitally support our customers with their Liebherr mobile and crawler cranes – whether it’s providing remote advice or directly assisting someone online with diagnostics and settings on their equipment.
The available technologies have to be used skilfully with regard to their global use and kept up to date. These digital services are valuable and give our customers added security, especially for difficult and time-critical jobs.
This video is provided by Google. When you load this video, your data, including your IP address, is transmitted to Google, and may be stored and processed by Google, also for its own purposes, outside the EU or the EEA and thus in a third country, in particular in the USA. We have no influence on further data processing by Google.
For further information, please refer to our and the Google . Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland; parent company: Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA Note: The data transfer to the USA associated with the data transmission to Google takes place on the basis of the European Commission’s adequacy decision of 10 July 2023 (EU-U.S. Data Privacy Framework).
We are always close to our customers
Our international service team provides superior support solutions for air management, flight controls, landing gear systems, on-board electronics, gears and gearboxes.
We dedicate ourselves to digitalisation.
Digitalisation is on everyone’s lips. At Liebherr Digitalisation is not only a buzzword, we are pushing it in every area. Our Customer Service launched a project to link our broad service offers with our customers worldwide and 24/7. MyLiebherr is intended to be the central platform for all customer activities when it comes to our machines.
Our Customers will find every relevant information about their Liebherr Products in a well-arranged way and the solution of their problem is just one click away.
To achieve this goal, all Liebherr product segments are working together in a company-wide and multidisciplinary project to create the perfect solution for our customers. And there are already new ideas waiting in the wings to be implemented: be part of our Dedication!
We already digitally support our customers with their Liebherr mobile and crawler cranes – whether it’s providing remote advice or directly assisting someone online with diagnostics and settings on their equipment.
The available technologies have to be used skilfully with regard to their global use and kept up to date. These digital services are valuable and give our customers added security, especially for difficult and time-critical jobs.
We are always on the lookout for talented people who will contribute their expertise and enthusiasm to the Liebherr Group in all kinds of different fields.
Are you interested in a different field?
We offer a very wide range of different occupational fields in which you can apply your individual skills and abilities.