Customer Service & Internal Sales Executive – Full-Time, 12 Month FTC

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Customer Service & Internal Sales Executive – Full-Time, 12 Month FTC
Customer Service & Internal Sales Executive – Full-Time, 12 Month FTC
You will be responsible for providing first-class sales support to the Nelipak sales team, ensuring all customer quotes, orders and issues are addressed in a timely fashion. They will be well-organised, self-directed high achievers with the ability to work independently or with a team. They will have previous experience in Sales and managing key accounts, in addition to an appreciation of customer focus and excellent quality service.
Responsible for dealing with all queries/issues from both the international sales team and the customers in a timely and effective manner.
To maintain a log of open issues and keep customers informed of any progress. Monitor workflow to ensure timely turnaround on client queries.
Partner with the sales team and customers to ensure they are happy with the service provided.
Establish controls to monitor all out-going correspondence to ensure accurate and professional responses.
Maintain knowledge of the company’s products, facilities, website, policies & procedures.
Maintain & update the customer database.
Maintain metrics and provide regular reporting.
Responsible for the accurate entry and maintenance of customer orders on the Nelipak system.
Logging and responding to customer score cards.
Builds a customer loyalty through positive customer engagement and service excellence.
Maintains customer service processes, standards and metrics to support the customer-centric organization.
Consistently delivers a high degree of accuracy.
Partners with all functional areas within the organization to ensure a world class customer experience

Experience in Medical Device / Pharmaceutical industry would be an
SAP experience is an advantage

Strong PC skills, particularly Microsoft Office
Attention to detail a key requirement.

The above list of job responsibilities is not exclusive or exhaustive and the post holder will be requiredto undertake such tasks as may reasonably be expected within the scope of the post.
If you are interested in this position, please send a brief cover letter, resume, please state the job title applying for and any other relevant material for the candidacy to . Thank you!
Speak to a Nelipak commercial sales representative about how Nelipak’s Performance Packaging solutions are right for any and all sensitive medical products.
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