Advisory intern

Zoek nieuws, onderwerpen en adviesbureaus…
Song Service - Advisory intern February 2027
32 - 40

Hybrid (ITO office, Amsterdam and work from home)

Hi future changemaker in Consulting!
Are you passionate about improving customer service and helping organizations rethink how they support their customers? As a Thesis Intern in the Service team at Accenture Song, you’ll explore how organizations can design and improve their customer service operations, processes, and ways of working.
In this role, you will combine research and hands-on consulting experience. You will learn on the job by supporting client engagements, working alongside experienced consultants, and contributing to real transformation projects – while also writing your thesis on a topic that creates real impact.
The Service Group focuses on the Customer Experience & Service Reinventions domain - the front line of how companies connect with their customers.
Our consultants combine strategy, design, and technology to help global organizations deliver seamless, personalized, and intelligent service experiences.
We are especially exploring how AI can revolutionize customer interactions, streamline service operations, and unlock new business models.

As a thesis intern, your role will consist of two main focus areas

You will define and write your thesis within the customer service domain, combining academic research with practical insights from our projects.
You will support consultants in their daily work, gaining exposure to real client challenges and transformation projects.

Your daily tasks may include

Conducting research on customer service, digital transformation, and AI in service

Exploring how AI can enhance customer service, for example

Enabling more efficient service processes

Presenting your findings to internal teams and, where relevant, clients

Assisting in discovery phases, including fit-gap analyses of current service setups

Supporting the preparation of workshops, presentations, and client deliverables

Contributing to internal knowledge development and thought leadership

Supporting business analysis activities, such as structuring problems and identifying improvement opportunities

Mapping customer service processes and customer journeys

You are free to define your own thesis topic within the service domain. Example directions include:
AI in Customer Service: How can organizations use AI to improve customer interactions?

Service Transformation: How can companies redesign their service operations for the future?

Customer Experience Innovation: From reactive support to proactive, personalized service

AI Adoption in Service: How willing are organizations to adopt AI in customer service?

Future of Service Models: From traditional contact centers to AI-supported ecosystems

We encourage you to bring your own ideas. Your research will ideally connect academic insights with real-world application. You can also bring thesis ideas related to the intersection of AI, digital experience, and service design - several previous interns have already completed theses in collaboration with clients and Accenture Consultants.
WHAT WE EXPECT FROM YOU
We expect the following qualifications and qualifications from an intern thesis:
Enrolled in a Master’s program at a Dutch university

Strong analytical and structured thinking skills

Interest in consulting and advisory work

Affinity with customer service (basic understanding of CRM/CCaaS is a plus)

Interest in AI and its impact on customer service

Independent working style with a curious and entrepreneurial mindset

WHAT CAN YOU EXPECT FROM US
As a thesis intern, in addition to the opportunity to gain hand-on consultancy experience within Accenture Song, we would like to offer the following:
Monthly internship compensation and laptop.

Access to Accenture’s global network of experts and AI resources.

Hands-on consulting experience within .

Participation in the – an intern program that connects you with peers across Song’s domains (Commerce, Design & Digital Product Creation, Marketing, and Customer Service).

As part of this program, you’ll

Receive professional guidance to shape your career path.

Collaborate on a real consulting project with other interns.

Attend skill-building workshops and networking events.

Join a vibrant intern community with social and learning activities.

From building an app for coffee catch-ups to dinners after work, the Song Talent Factory will make your experience at Accenture Song even more enjoyable!
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Accenture is committed to providing veteran employment opportunities to our service men and women.
Please read Accenture’s for more information on how we process your data during the Recruiting and Hiring process.
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.
We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.
At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.
Join Accenture to work at the heart of change. Visit us at .
Now available in your app store.
is hét online platform voor de adviesbranche, met 12 websites wereldwijd. Vanuit ons hoofdkantoor in Amsterdam werken we met 600+ adviesbureaus in 100+ landen.