Commercial Product Manager Merchant Services

Over de functie
Als Commercial Product Manager Merchant Services bij ING speel je een cruciale rol in het vormgeven en uitvoeren van de commerciële strategie voor de Merchant Services propositie binnen Wholesale Banking. Je werkt in een dynamische omgeving waar je verantwoordelijk bent voor het optimaliseren van de productportefeuille en het versterken van de marktpositie op het gebied van digitale betalingen en incasso's.
Wat wij bieden
ING biedt uitstekende arbeidsvoorwaarden om een optimale balans tussen werk en privé te garanderen. Je profiteert van een stimulerende werkomgeving met volop ruimte voor persoonlijke groei en ontwikkeling. Solliciteer nu via de knop om jouw carrière naar een hoger niveau te tillen.
Belangrijkste verantwoordelijkheden

• Improve ING Wholesale Banking’s Merchant Services proposition, representing the voice of the customer and identifying opportunities to attract and better serve clients.
• Own the day-to-day product performance and P&L, using commercial and financial insights to set priorities.
• Define and execute the product strategy, proposition, roadmap, design, commercial approach, and product life cycle.
• Create and track business cases, identify relevant performance data, and contribute to the Dynamic Plan and multiyear budgeting process.
• Lead marketing, communication, and customer satisfaction activities for the products within your scope.
• Conduct market, competitor, and customer research, taking a pan-European view of developments affecting Merchant Services.
• Translate market developments and input from Sales into concrete requirements for product development and proposition enhancements.
• Align with Transaction Services Sales, Client Services, and Sector teams, including supporting client pitches.
• Monitor and update product policies and governance, and manage non-financial risks through activities such as the Product Approval Review Process, issue management, audits, and key control testing.
• Work with Risk, Compliance, and Legal to ensure products and services comply with relevant regulations and policies.
• Define business requirements and translate them for Delivery Management Customer Journey Experts, supporting product development, maintenance, and the Quarterly Business Review process.
• Share responsibility with the Delivery Management organization for secure, reliable, and flawless 24/7 operations.

Vereisten

• Hold a bachelor’s or master’s degree and have at least three years of experience in the payments domain at a bank, payment service provider, cards acquirer, or card scheme organization.
• Bring solid knowledge and experience in cards acquiring, e-commerce, alternative payment methods, and in-store point-of-sale payments.
• Apply knowledge of Commercial Cards where available, although this is an advantage rather than a prerequisite.
• Combine client focus with commercial, marketing, and entrepreneurial capabilities.
• Take ownership of product strategy implementation while maintaining a long-term perspective and managing risk prudently.
• Use data and facts to make decisions, translating complex content and financial information into clear strategic choices and well-structured business cases.
• Navigate ambiguity with resilience and simplify complex challenges.
• Think proactively, creatively, and beyond established approaches.
• Communicate openly and transparently, working effectively both independently and as part of a team.
• Demonstrate energy, motivation, and ING’s Orange behaviors.