Global Technical Support Manager, Protective & Marine Coatings
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Over deze vacature
PPG is seeking a Global Technical Support Manager to lead the delivery of high-quality, responsive technical support within PMC Protective business.
This role is critical in ensuring best-in-class customer support for complex and high-value projects, strengthening customer relationships, and supporting business growth through technical excellence and agility.
Location is flexible, with a preference for Pittsburgh, PA, Amsterdam, Mexico City, Wrocław, or Kunshan.
Key Responsibilities
- Lead and coordinate cross-regional technical support efforts, ensuring seamless collaboration, knowledge sharing, and alignment with regional and local technical support teams across geographies
- Provide timely and accurate technical support to global customers, KAM teams, and internal stakeholders
- Support complex projects and applications, including FPSO/FLNG, infrastructure, and industrial segments
- Review and contribute to owner and EPC specifications, ensuring alignment with test data and real-world performance
- Prepare technical statements, reports, and guarantee support documentation
- Deliver technical presentations and workshops to customers, Owners, and EPCs
- Support specialized system selection based on application requirements
- Act as a key interface between Product Management, Engineering, R&D, and regional teams
- Provide technical support to Global Product Managers and contribute to product development
- Ensure availability and communication of standards, certifications, and test data
- Manage a high volume of global technical requests, prioritizing critical and complex inquiries
Business Impact
- Strengthens customer confidence and long-term relationships
- Drives project specification wins and successful execution
- Enhances PPG’s competitive differentiation through responsiveness and expertise
- Supports business protection and growth in key accounts globally
Key Competencies
- Strong technical expertise and problem-solving skills
- Excellent communication and customer-facing abilities
- High level of responsiveness and accountability
- Ability to work across global, cross-functional teams
- Strong organizational and prioritization skills in a fast-paced environment
Qualifications
- Degree in Engineering, Chemistry, Materials Science, or related field
- Strong experience in Protective & Marine coatings or comparable industries,
- Strong business acumen
- Proven background in technical support, project engineering, or specification management
- Experience with complex global projects (e.g., Marine, EPC-driven environments) preferred
- Knowledge of industry standards, certifications, and testing protocols.
- Experience with complex global projects (e.g. EPC-driven environments) preferred
Why Join PPG PMC?
At PPG, technical excellence and customer responsiveness are at the core of our success. In this role, you will play a strategic part in shaping customer trust, securing key projects, and reinforcing PPG’s position as a global leader in Protective & Marine Coatings.
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#Benefits - Medical, Dental, Vision, and 401K
PPG 的工资范围和薪酬福利可能因工厂/事业部而异，这使我们能够在不同区域市场为员工提供具有竞争力的薪酬。PPG 在做出薪酬决策时会考虑多种因素，包括但不限于技能组合、经验和培训、资历和教育背景、执照和证书以及其它企业需求。其它激励措施可能适用。