Operational Manager ITAD & Customer Operations

Are you a hands-on director who brings calm and clarity to the workplace while simultaneously acting as the link between the client and operations? Then you are in the right place at Vooruit in Elst as Operational Manager ITAD & Customer Operations. What can you expect from this job? You are the linchpin of our ITAD operation in Elst. In doing so, daily ensures the safe, reliable, efficient, and customer-oriented execution of operational activities and monitors overview, priorities, quality, capacity, and progress. You are visible and approachable in and around the operation. You report directly to the Branch Director and, together with two Junior Operations Managers, form the operational management team. A selection of your duties as Operations Manager: You coordinate the daily operational activities and monitor the coherence between receiving, registration, testing, data wiping, imaging, storage, order processing, shipping, and reporting; You direct long-term client projects and translate client agreements into clear tasks, planning, and follow-up on the work floor. Is pressure, an emergency, or an unexpected situation arising? Then you handle that, so that the team experiences calm and clarity; Managing planning, progress, quality, lead time, and compliance with work agreements is also part of this. In doing so, you ensure that bottlenecks are resolved or escalated in a timely manner; You are the central link between the customer and operations: you prepare customer meetings, participate in periodic meetings, and monitor the follow-up of actions; You also convert customer inquiries and deviations into concrete actions for the execution team and investigate operational issues with practical, substantiated solutions; You create and verify reports on hardware processing, orders, and operational performance, and prepare the data for the monthly settlement; You provide clear, people-oriented, and situational leadership to employees, conducting progress and guidance interviews and seeking collaboration with HR and agencies such as municipalities and the UWV; In addition, you identify structural bottlenecks, initiate improvement measures, and guide the implementation of improved work processes, reports, and systems; Finally, you provide practical assistance where necessary, for example with testing, imaging, or packing orders. Who are you going to do that with? The philosophy of working at Vooruit: Vooruit starts with you, with the people who work there. Our service is strong because of the people who do it. Vooruit is the personal provider of comprehensive support and unburdening for the entire IT line. From the delivery or removal of hardware, digital workplace facilities, cloud services, network management, or server management: we got you! The success and growth of Vooruit stems from the driven enthusiasts who work there: a close-knit and warm team with Dutch down-to-earthness and passion for their work. And this is reflected in our services: we deliver quality and flexibility through personal and proactive contact. And because we value the individual and development so much, we also stand for your personal growth. We will get to work on that based on your qualities and ambitions! Moving forward with IT: Always on the move with your IT environment – ​​Vooruit Why choose Vooruit? An excellent salary: between €4.000 and €6.000 gross per month, depending on your knowledge and experience; Schedule: Option for 32 or 40 hours; Fixed mileage allowance : 0,25 cents per km for your journey to the office.; Level up your skills: We believe in your growth. Discover new strengths and develop yourself in the direction that suits you best; Work together with colleagues : With us, everything revolves around teamwork, achieving results, and being involved with one another. Together we are unbeatable! Lunch at the office: lunch is provided for a small fee. What are you bringing? To be successful in the role of Operational Manager ITAD & Customer Operations, you recognize yourself in the following: You have a higher professional education (HBO) working and thinking level , preferably in logistics, operations, business administration, engineering, or a similar field; You have several years of relevant experience in operational coordination, project management, or leadership, preferably in an IT, hardware, logistics, production, or warehouse environment; You have sufficient seniority to make independent decisions, address people, and provide direction; You treat people with different strengths, limitations, and interaction styles in a respectful and approachable manner. Experience with ITAD, social employment, reintegration, or participation (for example, employees with a distance to the labor market) is a plus. You are strong in Excel, structure, check, and analyze operational data, and quickly master new systems and work processes; You are technically proficient in computers and understand hardware processing, testing, and imaging sufficiently to supervise the operation; You communicate effectively, both verbally and in writing, and can carefully substantiate reports; You oversee multiple projects, clients, and priorities simultaneously. But of course, as a person, you also need to feel comfortable in your role. We think you’ll fit right in if you: You have a stable personality who remains calm in emergencies and setbacks and keeps unnecessary pressure away from the team; You are a solid conversational partner who remains human and effectively engages both employees and professional clients; You are a pragmatic problem solver who demonstrates ownership, actually completes tasks, and stays close to the shop floor; You have an affinity with Vooruit's social and people-oriented way of working. Does this sound like your next challenge? Then apply immediately. We look forward to meeting you! Recruitment agencies contacting us regarding this vacancy are not appreciated.