Asesor técnico
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Over deze vacature
Join us as a Technical Advisor and help deliver technical expertise, training programs, and value-added solutions that strengthen customer relationships and support business growth.
You will support the Technical Advisor Sr. and Technical Advisor Expert teams in managing customer claims, developing training programs, and implementing strategic programs that enhance the customer experience across multiple channels and market segments. Your technical knowledge and collaborative approach will help ensure the successful execution of technical and commercial projects while promoting innovation
You will work with commercial, marketing, operations, and content creation teams to deploy training programs, communicate strategic programs, support technology adoption within the dealer network, and ensure compliance with quality management processes. Your work will directly affect customer satisfaction, service quality, and the successful implementation of our goals.
You will report to the Training department manager. You will cover the Yucatán region, including Cancún and Playa del Carmen, Mexico.
In addition to benefits required by law, we offer an annual bonus, major medical insurance, life insurance, savings fund, and other wellness and development programs that help our employees excel.
Main Responsibilities.
- Support Senior and Expert Technical Advisors in the management and resolution of customer claims.
- Coordinate the implementation of product portfolio training plans with content creation, communications, programs, and channel teams to reach diverse audiences.
- Contribute to projects in collaboration with commercial teams by supporting integrated technical and commercial service proposals that create value for Retail, B2B, and VDT customers.
- Partner with marketing and commercial teams to deploy programs that ensure the communication of organizational priorities.
- Support compliance with Quality Management System (QMS) procedures and help implement new processes.
- Promote the use of digital tools and new technologies across the dealer network.
- Collaborate with operations teams to coordinate scheduling, inspections, calibrations, and licensing activities related to technical and inspection resources.
- Support the administration, maintenance, and continuous improvement of training facilities, classrooms, spray booths, and other spaces within the PPG Comex Training Center.
Qualifications.
- Bachelor's Degree in Chemical Engineering, or Industrial Engineering.
- 1+ years of experience in coatings, paints, or related industries desirable.
- Availability to travel within the Yucatán region, including Cancún and Playa del Carmen.
- Intermediate English proficiency (A2 level or equivalent).
PPG 的工资范围和薪酬福利可能因工厂/事业部而异，这使我们能够在不同区域市场为员工提供具有竞争力的薪酬。PPG 在做出薪酬决策时会考虑多种因素，包括但不限于技能组合、经验和培训、资历和教育背景、执照和证书以及其它企业需求。其它激励措施可能适用。