Associate IT Operations Analyst

Nalco Water, an Ecolab company, is seeking an IT Operations Support Specialist to join our industry-leading team. As an IT Operations Support Specialist, you will be the first point of contact for our field teams and customers, troubleshooting 3D TRASAR and Nalco field equipment and delivering problem-solving support that drives a high level of customer satisfaction. If you are a technical professional who enjoys working with customers, we invite you to apply.

What’s in it For You

Opportunity to take on some of the world’s most meaningful challenges, helping customers achieve clean water, safe food, abundant energy and healthy environment
Join a large, growing company offering excellent benefits
Opportunity for a long-term, advanced career path and growth with a global leader
Access to best-in-class resources, tools and technology
Thrive in a company that values a culture of safety, including top-notch safety training and personal protective equipment

What You Will Do

Serve as the first line of contact for troubleshooting 3D TRASAR and Nalco field equipment
Provide live phone support to field representatives on standard equipment and e-catalog products, referencing specifications, product literature and pricing
Use SAP to communicate with customers on pricing, warranty and equipment parts
Track phone and email support tickets in ServiceNow
Provide technical guidance to product marketing, R&D and commercialization teams in assigned technology areas
Partner with the Level 2 support team to resolve escalated issues
Support team vision, goals and metrics

Position Details

Work week and shift: Hybrid Monday – Friday, 8:30am – 5:00pm
Location: Naperville, IL

Minimum Qualifications

Bachelor’s degree or equivalent work experience
2 years of technical experience
2 years of customer service, contact center or related experience
Basic knowledge of PLCs and electrical components
No immigration sponsorship is available for this role at this time.

Preferred Qualifications

Experience using SAP and Microsoft Office Suite
Understanding of industrial electrical and mechanical systems
Ability to analyze and interpret spreadsheet data in a logical manner
Ability to lead customer conversations and explain technical information with clarity and confidence
Consultative approach to problem-solving
Organizational skills and attention to detail
Ability to manage multiple projects and work efficiently against deadlines
Ability to work through high-pressure situations and drive issues to a positive resolution

Annual or Hourly Compensation Range

The pay range for this position is $57,800.00 - $86,800.00. Many factors are taken into consideration when determining compensation, such as experience, education, training, geography, etc. We comply with all minimum wage and overtime laws.
Benefits
Ecolab strives to provide comprehensive and market-competitive benefits to meet the needs of our associates and their families. Click here to see our benefits.
If you are viewing this posting on a site other than our Ecolab Career website, view our benefits at jobs.ecolab.com/working-here.

Potential Customer Requirements Notice
To meet customer requirements and comply with local or state regulations, applicants for certain customer-facing roles may need to:

• Undergo additional background screens and/or drug/alcohol testing for customer credentialing.

Americans with Disabilities Act (ADA)
Ecolab will provide reasonable accommodation (such as a qualified sign language interpreter or other personal assistance) with our application process upon request as required to comply with applicable laws. If you have a disability and require accommodation assistance in this application process, please visit the Recruiting Support link in the footer of each page of our career website.

Nosso Compromisso com uma Cultura de Inclusão & Pertencimento

A Ecolab está comprometida com o tratamento justo e igualitário de associados e candidatos e com a promoção dos princípios de Igualdade de Oportunidades de Emprego.

Recrutaremos, contrataremos, promoveremos, transferiremos e forneceremos oportunidades de desenvolvimento e crescimento com base nas qualificações e desempenho individuais em todos os assuntos relacionados ao trabalho, remuneração, benefícios, condições de trabalho e oportunidades de desenvolvimento e crescimento.

A Ecolab não discriminará nenhum associado ou candidato a emprego por causa de raça, religião, cor, credo, nacionalidade, status de cidadania, gênero, orientação sexual, identidade e expressões de gênero, informações genéticas, estado civil, idade ou deficiência.