Bell Person at Marriott Mystic Hotel & Spa Groton, CT

Bell Person Job at Marriott Mystic Hotel & Spa, Groton, CT
Marriott Mystic Hotel & Spa

Greet guests with a warm welcome at hotel entrance and provide services related to the transportation and storage of luggage and provide other guest services.
Bell Captain or Guest Service Agent - Concierge or Guest Services Manager - AGM or General Manager
Load and unload luggage carts.
Escort guest to hotel rooms.
Provide an overview of guest room, hotel services and amenities.
Make deliveries to guest rooms.
Assist guest with room changes.
Maintain list/brochures of local attractions, transportation guides, churches, sports arenas, etc.
Perform house attendant functions when staff shortages occur.
Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
Follow sustainability guidelines and practices related to HHM's EarthView program.
Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
Perform other duties as requested by management.

Previous customer experience required or equivalent training.

Work schedule varies and may include working on holidays, weekends and alternate shifts.
Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending and reaching.

People Are Our Capability - Hearts That Serve - Only Excellence - Stay Nimble - Own It
Full time, Local area, Shift work
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