Call Center Agent - This is not a remote role - MUST commute to Thousand Oaks at NVISION Centers Thousand Oaks, CA

Call Center Agent - This is not a remote role - MUST commute to Thousand Oaks Job at NVISION Centers, Thousand Oaks, CA
Candidates must be located in Thousand Oaks
NVISION® Eye Centers is one of the largest ophthalmology providers in the U.S., with over 100 centers across five states including California, Oregon, Arizona, Texas, and Utah. An innovative leader in ophthalmology, we provide the best patient experience through the use of the latest technology and treatment by the most talented and experienced surgeons in the industry. With more than 3,000 eye doctors referring their patients and trusting their own eyes to NVISION surgeons, NVISION Eye Centers is the Eye Doctors’ #1 Choice®.
This position is responsible for ensuring the consistent delivery of a great patient experience that exceeds the expectations of our callers and our clinic locations. This role will ensure company success by raising conversion rates from initial phone call to consultation as well as the handling of all other call types with empathy and a patient centric focus.
Answer telephone promptly in a polite and professional manner and exceed patient satisfaction.
Able to answer questions succinctly and professionally and evaluate when to escalate.
Ensure patients are booked for consultation during their first call to NVISION.
Presents in a professional and educated manner to all customers, patients, and Dr.'s that call in.
Place outbound calls timely and with enthusiasm to assist
Research and resolve issues to ensure patient retention and satisfaction.
Use sound judgment and empathy in handling calls, especially with upset patients.
Schedule appointments correctly – servicing multiple centers.
Maintains knowledge of company products and customer service processes
Ability to handle a Call Center environment: work quickly and multi-task.

2+ years of experience in high volume call center preferred but willing to train the right person
Ophthalmology experience would be helpful but not required.
Bilingual is a plus (English/Spanish)

Registered Nurse (RN) Manager - Dialysis (DIA) - Full Time - Savannah, GA Job at HealthTrust Workforce Solutions
...Entrust Your Career to HealthTrust! Registered Nurse (RN) Manager- Dialysis (DIA) Full-Time Who We Are: HealthTrust Workforce Solutions (HWS) is a leading provider of healthcare jobs nationwide. As a wholly owned subsidiary of HCA Healthcare (HCA), the nations...
$49 - $52 per hour

Flight Engineer Standardization Instructor Job at KBR
...operations, flight instruction, and training development. This position requires a deep understanding of U.S. Army aviation doctrine, aircraft systems, and mission planning tools. The Flight Engineer Instructor will also support pilot training, aerial gunnery, and aviation...

Music Teacher-Atlanta, GA Job at Ensemble Performing Arts
...About the Position Ensemble Schools is currently seeking fun, experienced, and professional music teachers for our Atlanta, GA location, Highland Music Studio. We are looking for instructors who are comfortable teaching both one-on-one lessons and group classes in...

O&M Tech Job at EBSCO Industries Inc
...We are a growing solar energy company based in Atlanta, serving the Southeast, committed to helping businesses transition to renewable energy through innovative solutions like Power Purchase Agreements (PPAs). Our mission is to make clean energy accessible, reliable, and...

Sr Metrology Technician Job at Emergent Biosolutions
...policies). If you are selected for an interview, please feel welcome to speak to a Human Resources Partner about our compensation philosophy and available benefits. There are physical/mental demands and work environment characteristics that must be met by an...