NetSuite Support Consultant

Are you the customer-focused consultant who turns every support request into a smart solution? As a NetSuite Support Consultant, you’re the go-to person for our clients. You identify improvement opportunities, think along with them to optimize their processes, and ensure they get the most out of their NetSuite environment. Whether it’s minor adjustments or larger implementation tasks – you make the difference. Ready to apply your expertise to challenging customer cases?
Together with your colleagues, you will be responsible for our services to Cadran customers. Services include:
Drawing up and implementing improvement proposals in the customer’s NetSuite environment, at the customer’s request

Performing and/or coordinating project-based implementation work in the customer’s NetSuite environment

Proactively identifying (process and system) improvements in the customer’s NetSuite environment and coordinating these with the customer.

How will you do this?
At Cadran, we like to invest in employees. When you join the NetSuite team, we’ll get you “up to speed” quickly. One way we do this is by:
Letting you participate in the Oracle academy, in which you go through an intensive training program to learn the basics of NetSuite
Allowing you to follow (additional) training courses with the Oracle NetSuite training card issued to you.
By pairing you with a buddy to whom you can turn with all your questions during the first period
With tools, team training and development programs for personal development and team development.

With all the knowledge and support gained, you will be able to

Advise on the best solution for a customer request
Implement/configure your solution yourself in the customer’s NetSuite environment

What do we expect from you?
Within the Support Department you will frequently communicate with (contacts of) customers about solutions that you provide and then implement. The following skills are important to excel in:
You can adapt your communication to your target group and know how to present yourself.
You speak and write fluent Dutch and English

You remain respectful to customers at all times and have an understanding of how to leave a good impression with the customer.
You know when you add value for a customer and give them the advice they need, even if it is not always what they asked for

You quickly see the core of a problem in the customer’s process and can turn this into a solution
You know what steps are needed to realize a solution and put the right people to work at the right time

What can you expect from Cadran?
Our consultants are distinguished by their knowledge, commitment and service orientation. At Cadran you will be given the space to develop both your personal skills and professional knowledge. Cadran has an informal culture in which personal attention and team spirit are very important. Activities are regularly organized within the teams, as well as within the organization, in order to increase mutual solidarity.
A high degree of independence and flexibility
A compact and friendly team
A lease car is one of the possibilities
Space for personal development and initiatives

Are you excited by the above description and do you see yourself fitting into this role, please contact Leonie Geerling at +31 (0)33 2471599. Applications (motivation and CV) can be sent by e-mail to vacature@cadran.nl mentioning the vacancy.
Would you like to get to know us first?
Curious about Cadran and want to get to know us better before you apply? Schedule an informal introduction and find out if we’re the right match for your next career move. This is your chance to explore our company, the Support Consultant role, and the NetSuite team in a relaxed setting.
Do you want to join our team? Send your motivation and CV via this application form.
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