Customer Service Representative

Santiago de Querétaro, 克雷塔罗, 墨西哥
As a Customer Service Representative, you will be the first line of contact for our external customers to ensure the success of every sale. Attention to detail is critical as you’ll be responsible for accurately inputting orders, sourcing to multiple manufacturing and fulfillment centers.
Direct communication of focus concepts including production, research, sales, marketing, purchasing and engineering.
Responsible for the entry of orders from Global ASC Network for products and services.
Effectively communicates with the ASC to establish overall customer status.
Identifies the type, amount and required date of product ordered and coordinates with Materials/shipping to meet customer specific requirements.
Coordinates resolution of non-conforming products and issues.
Accurately quotes prices using standard pricing information and customer specific pricing agreements.
Calculates total prices and quantities related to sales orders.
Verifies the necessary information related to inventory, and works with manufacturing to expedite orders to meet customer demand.
Accurately updates, maintains or completes customer information and order status.
Ensures accuracy of all sales orders.
Provides necessary information for the shipment of product. Continuous interaction with Sales & Marketing Representatives in developing plans for customer service and satisfaction.
Clarifies customer need of products. Communicates with Quality to ensure our conformance with customer requirements.
Always comply with EHS requirements and procedures.

A minimum of 3+ years of previous experience in a high volume, fast paced, complex customer service environment required (retail or call center experience is not applicable)
Advanced english is required, with good verbal and written communication skills.(Must be able to engage confidently and fluently in complex conversations with customers, clearly explain detailed information, handle challenging situations and communicate effectively in a fast- paced professional enviroment)
Experience entering a high volume of order data daily with low error rate essential
Strong written and oral communication, strong customer phone skills, teamwork and interpersonal skills are essential
Must be able to work independently without close supervision in a team environment
Must be able to display enthusiastic, customer-focused professionalism

Here at PPG we make it happen, and we are looking for candidates of the highest integrity who share our values, with the commitment and drive to strive today to do better than yesterday – everyday.
PPG: WE PROTECT AND BEAUTIFY THE WORLD™
Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit www.ppg.com and follow @ PPG on Twitter.
At PPG we use AI in the hiring process to make the process more efficient. AI tools do not make hiring decisions. You can learn more by going to
PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow your career in an environment that provides a fulfilling workplace for employees, creates an environment for learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression. If you need assistance to complete your application due to a disability, please email recruiting@ppg.com.
PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.
Benefits will be discussed with you by your recruiter during the hiring process.
在 PPG，我们汇聚团队以加速协作和职业发展，周一至周四现场办公，并在 Flexible Fridays 提供远程办公的机会。具体安排可能因工作地点而异。
通过在创新、可持续发展和色彩方面的领先地位，PPG 帮助工业、交通、消费品、建筑市场及售后市场的客户以比任何其他公司更多的方式提升更多的表面。欲了解更多信息，请访问 www.ppg.com 并在 X 上关注 @PPG。
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