Customer Experience Representative

Buffalo, NY, United States of America / Greer, SC, United States of America / Scottsdale, AZ, United States of America /

Accelerate your career. Join the organization that's driving the world's technology and shape the future.
Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at .
Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!
Ingram Micro is seeking a customer-focused and detail-oriented to support our growing . In this role, you will serve as a primary point of contact for customers, providing outstanding service while assisting with order management, shipment tracking, account inquiries, and issue resolution.
If you thrive in a fast-paced environment, enjoy helping customers, and are looking to build your career with a global technology distribution leader, we'd love to hear from you.
Serve as the first point of contact for customer inquiries via phone, email, and internal support channels
Provide prompt and professional support regarding orders, shipments, returns, and general account questions
Track and research order status, delivery updates, and shipment issues
Route customers to appropriate departments including sales, technical support, billing, or other internal teams
Enter and maintain accurate customer records and transaction details in company systems
Utilize internal databases and tools to research and resolve customer inquiries
Document customer interactions, concerns, and trends to support continuous process improvement
Collaborate with sales, operations, and support teams to deliver an exceptional customer experience
Assist with administrative and operational tasks as needed to support team objectives

Strong customer service and communication skills
Ability to manage multiple priorities in a fast-paced environment
Excellent problem-solving and organizational abilities
High attention to detail and accuracy
Comfortable using various computer systems, databases, and Microsoft Office applications
Ability to work independently while collaborating effectively within a team
Positive attitude with a customer-first mindset

Bachelor's degree or equivalent combination of education and experience
0-2 years of customer service, customer experience, order management, inside sales, account support, or related experience
Experience supporting business-to-business (B2B) customers is a plus
Experience working with CRM, ERP, or order management systems preferred

Opportunity to grow your career with a global leader in technology and supply chain solutions
Collaborative and supportive team environment
Exposure to Public Sector customers and technology solutions
Ongoing learning and professional development opportunities
Competitive compensation and benefits package

The typical base pay range for this role across the U.S. is USD $49,500.00 - $79,200.00 per year.
The ranges above reflect the potential annual base pay across the U.S. for all roles; the applicable base pay range will depend on the candidate’s primary work location, pay grade, and variable compensation plan. Individual base pay within each range depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time of hire. New hires starting base pay generally falls in the bottom half (between the minimum and midpoint) of a pay range.
At Ingram Micro certain roles are eligible for additional rewards, including merit increases, annual bonus or sales incentives and long-term incentives. These awards are allocated based on position level and individual performance. U.S.-based employees have access to healthcare benefits, paid time off, parental leave, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others.
This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all these duties.
Please be prepared to pass a drug test and successfully pass a pre-employment (post offer) background check.
Ingram Micro Inc. is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.
Enkele andere opties voor jou
Director, Category Management & Growth Strategy
Buffalo, NY, United States of America / Greer, SC, United States of America / Scottsdale, AZ, United States of America

Business Development Executive - Cloud
CA, United States of America (Remote) / Buffalo, NY, United States of America

Buffalo, NY, United States of America

Who We Are - United States of America
Ingram Micro is headquartered in Irvine, California, with over 50 offices worldwide. Our vast global infrastructure enables us to serve nearly 90% of the world’s population.
Hear more from our associates
Everyone here at the Mira Loma ALC loves coming to work because of the excitement of experiencing something new and because we genuinely care for each other.
People come here for the opportunity and stay because of the culture. That’s why there are so many tenured associates.
Almost every year I've had the opportunity to have a newer position that taught me really cool things and introduced me to more aspects of the business.
Delve into the heart of Ingram Micro through our associate stories—real experiences, diverse perspectives and a glimpse into our corporate culture. Witness how innovation, diversity and opportunities for growth shape tomorrow.
Sr Manager & SAP Finance Lead
The Synergy of Skills: A Woman’s Journey in Tech at Ingram Micro
Realizing dreams and helping others
Being open to opportunity helped this college grad find a new career
Embracing Multiculturalism and Innovation at Ingram Micro
A 13-year Ingram Micro veteran shares how it is still a great place to work, learn and grow
From College Intern to Full-Time Employee
What's happening across Ingram Micro? Take a look at some of the latest activities from our amazing teams.
Word lid van onze community
Voeg je gegevens toe aan onze kandidatenpool, zodat we je op de hoogte kunnen houden van de nieuwste vacatures. Als je de functie die je zoekt niet kunt vinden, deel dan je cv en laat ons weten wat de ingrediënten zijn van jouw droomjob!
Sluit je aan bij ons