Customer Service Overseas Team Member

NRF is a Sports and Digital company We are a dynamic sports company that organizes exciting challenges throughout the year, fostering a spirit of competition and teamwork. In addition to our passion for sports, we are also a cutting-edge technology company, constantly innovating and investing in digital transformation. Join us and be part of a team that thrives on pushing boundaries and embracing the future of technology.
This role is part of our Customer Service Overseas team and focuses on supporting international customers through efficient communication, accurate order handling, and prompt issue resolution. Based in Valencia, the new colleague will ensure smooth coordination with global partners, contribute to a positive customer experience, and collaborate with internal teams to maintain high service standards.
WHAT ARE YOU GOING TO DO?
Handle daily communication with international customers across different regions.
Manage inquiries and provide support throughout the order process.
Collaborate with internal departments such as Sales, Logistics, and Finance to ensure correct order execution.
Assist with export‑related documentation and administrative tasks when needed.
Maintain accurate customer information and ensure proper follow‑up of requests.
Support the implementation of best practices that contribute to continuous improvement.
Represent the Customer Service Overseas team by offering friendly, efficient and professional support.

Fluency in English, Arabic or French and Spanish.
Experience in Customer Service, Export or Order Processing is considered a plus.
Strong communication skills and the ability to work effectively within a team.
High level of organization, reliability and attention to detail.
Customer‑oriented mindset and a proactive, solution‑focused attitude.

A position within an international and fast‑growing organization.
A multicultural work environment where languages and global collaboration are part of daily life.
Opportunities for professional development and learning.
A supportive team culture built on cooperation, knowledge sharing and continuous improvement.
A role based in Valencia with the chance to interact with customers worldwide.

Remuneration that will be adequate to your skills, experience and results – NRF appreciates employees, also financially.
Work from home / field based
NRF are a sports company We pride ourself on maintaining an active work force. Regular ‘in house’ fitness/sports initiatives take place throughout the year.
On the job education and training offered throughout employment. Learning never stops!