Customer Service Representative, Paper Machine Service

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Customer Service Representative, Paper Machine Service
Every day, ANDRITZ continues to deliver successful innovative solutions to our customers globally. Why are we so successful? Because we are passionate and love what we do! We are at the forefront of future engineering technologies, with solutions that ensure the success of our clients in key industries that are shaping the future of the world we live in.
A customer service representative supports both internal customers (product managers, account managers, production, and finance staff) and external customers with all steps in the sales cycle; from helping to identify required parts or resources to preparing offers (quotes), processing orders, and resolution of after order issues.
Provide Customer Service support to our customers, Sales Area Managers, Product Managers and Regional Sales entities;
Interact with internal / external customers to provide information response to inquiries about products and services.
handle and resolve questions / concerns
provide information about the organization’s products and service
generate quotes and process orders as requested by Product Managers, Sales Area Manager, and customers
enter and ensure proper handling of all orders
maintain customer pricing based on guidance from product managers
coordinate delivery and purchase order requirements with Logistics Department,
communicate special shipment dates and date changes to the Regional Sales entities, Sales Area Managers, and/or customers
Other duties as assigned by Supervisor or Managers.

Line: Customer Service Manager, Paper Machine Service
Coordination with: engineering, production groups, field sales (SAMs), and finance
The employee carries out the work within guidelines such as objectives, definitions with minimal oversight. Works with moderate supervision.
This job description is not meant to be an all-inclusive statement of every duty and responsibility required by the job holder. The Company may amend your duties and responsibilities and reporting relationship from time to time.
College degree and/or equivalent experience
Self-starter capable of working with minimum supervision.
Extremely thorough organizational and planning skills.
Strong knowledge of customer service and establishing contacts.
Ability to handle numerous projects at one time.
Excellent written and verbal communication skills.
Ability to develop close professional relationships
Ability to research and review technical drawings and documents.
Very strong computer skills (Word, Excel, PowerPoint)
Some ERP experience (SAP experience a plus)
Ability to [learn to] read and interpret engineering drawings.
Ability to work independently and handle high volume email traffic
This is not a call center position

Ability to read and comprehend instructions, engineering drawings, correspondence, and memos. Ability to write effective correspondence. Ability to effectively transfer information in one-on-one and small groupsituations to customers, vendors, and other employees of the organization.
Working conditions can include production/fabrication facilities, paper mills, and offices.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

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