Customer Experience Representative at A-1 Locksmith Carrollton, TX

Customer Experience Representative Job at A-1 Locksmith, Carrollton, TX
Unlock Your Career with A-1 Locksmith! Since 1949, A-1 Locksmith has been family-owned and operated, proudly serving our community with trust, reliability, and top-notch service. With an and a reputation built on excellence, we’re looking for passionate and dedicated individuals to join our team as
If you’re eager to learn, grow, and be part of a company where your contributions truly matter, this is your chance to step into a rewarding career with a team that feels like family.
Act as the first point of contact for customers, addressing their needs and concerns with respect and empathy
Answer phone calls in a timely and consistent manner
Manage email inboxes and provide online chat support
Create jobs, estimates, and quotes for customers
Develop and maintain knowledge of product information and pricing
Communicate effectively with our Dispatch team and Locksmith technicians
Transfer calls when necessary and provide the highest quality of customer service

High school diploma or equivalent
Availability to work morning/afternoon shifts and Saturdays
Ability to handle a fast-paced environment with minimal supervision
Proficient computer skills, including experience with Microsoft Office and Google Software
Strong multitasking and detail-oriented abilities
Professional composure under all circumstances
Eagerness to learn and grow within the company
Spanish language skills are a plus but not required

and team-oriented environment
Two days off per week guaranteed, closed Sundays and holidays
Health, Vision, and Dental options for full-time employees
Unlimited opportunity for growth within the company
90-day review and annual reviews

Starting pay depends on experience.
If this sounds like a good fit for you, we'd love to hear from you!
Full time, Work at office, Day shift, Afternoon shift, 2 days per week
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