Senior Customer Service Representative - GERMAN speaking
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Senior Customer Service Representative - GERMAN speaking
To your colleagues or friends
It's more than just something that fills our days. At Thermo Fisher Scientific, our work has a purpose. Our work requires passion and creates meaningful outcomes. Our work matters. We're sharing our expertise and technological advancements with customers, helping them make the world a better place - whether they're discovering a cure for cancer, protecting the environment or making sure our food is safe.
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Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with annual revenue of over $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, improving patient diagnostics and therapies or increasing efficiency in their laboratories, we are here to support them. Our distributed team of more than 100,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.
Senior Customer Service Representative - GERMAN speaking
How will you make an impact?
At Thermo Fisher Scientific, our work has a purpose. It requires passion and creates meaningful outcomes. And most of all, our work matters. We're sharing our expertise and technological advancements with customers, helping them make the world a better place - whether they're discovering a cure for cancer, protecting the environment or making sure our food is safe.Want to build a successful career and help make the world a better place? At Thermo Fisher Scientific, you can do both.We’re looking for people who have strong communication and language skills, enjoy working in a global, diverse team, and are passionate about supporting projects that improve the lives of millions.
As a colleague in the , you will be a part of a diverse team that speaks over 6 languages and build a friendly and upbeat working environment. This position is a phenomenal fit for people who enjoy working in an international setting, communicating with B2B customers over the phone and via email whereby a wide range of administrative tasks are fulfilled.
Based at our Shared Service Center in Budapest, the Dispatch team provides the following support, in a nutshell:
First Point of Contact Customer support to B2B clients
Internal support to Thermo Fisher partners and the field engineering team
Delivers professional service and excellence in a high-volume diverse work environment
A company culture where we respect our diverse and unified teams, where we are proud of our achievements and where fun and the demeanor of giving back to our environment are highly valued
Learning opportunities like (inhouse trainings/language courses) or other development opportunities to flourish your career or thrive your personality.
If you join, you could include yourself into our supportive and caring social communities and networks
Competitive wage and benefits package including cafeteria, medical insurance, pension, hybrid working model
Yearly Incentives, performance-based bonus program
Acting as for our customers and providing efficient solutions to their concerns, dealing with queries mainly via and with Business-to-Business customers (B2B)
to the accurate internal department
in the ticketing systems
in the ticketing system and/or in SAP
Create and maintain equipment record
is essential within the teams
How will you get here?
Minimum 1+ years of customer service experience is preferred
Requires a high school graduate, a bachelor’s degree is preferred
German C1 level (written and spoken) and English C1 level (written and spoken)
Strong written and verbal communication skills
Good problem-solving skill and result oriented demeanor
Display attention to detail and accuracy in the workplace
Good organizational skills and the ability to prioritize effectively
At Thermo Fisher Scientific, each one of our extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer.Please also join to our Talent community and get more information about the great opportunities in the future.
For more information, please visit
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Thermo Fisher Scientific is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by local, state, or federal laws, rules, or regulations.
“I like running and working reports, investigating why orders may be stuck or not shipping and helping people with questions while providing a positive experience. My team is so much fun to work with and everyone is so kind and helpful. The communication is outstanding and the flexibility of working in the office and remote allows me to maintain a busy schedule.”
Andrea, Order Support Customer CareRockford, IL
“What connects me to Thermo Fisher’s Mission is my passion for science and technology and how the quality and availability of products are provided to the customers we serve to enable our customers to utilize our company’s products and services to make the world healthier, cleaner and safer. This makes me proud to be associated with an organization with such a noble cause.”
Julie, Customer Service Representative Suwanee, GA
“What connects me to Thermo Fisher’s Mission is that every day I help ensure a healthier, cleaner and safer future by providing all the resources and support for labs, schools, and hospitals across the world. I assist in helping them obtain all they need: from chemicals and starfish samples to centrifuges to lab coats. Customer Service provides the critical daily support we all need for our scientific community to function.”
Matthew, Customer Service RepresentativeSuwanee, GA
showing slide 1 of 3 “I like running and working reports, investigating why orders may be stuck or not shipping and helping people with questions while providing a positive experience. My team is so much fun to work with and everyone is so kind and helpful. The communication is outstanding and the flexibility of working in the office and remote allows me to maintain a busy schedule.” Andrea, Order Support Customer Care Rockford, IL
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