Customer Support Chemist

As a Customer Support Chemist, you will use your knowledge of coatings technology, polymer, and crosslinking chemistries. You will be considered one of the product-line experts and be able to apply your broad understanding of formulation practices to contribute to the profit objectives of the market segment while meeting customer expectations and requirements. To be most successful, you will need to use fundamental principles to solve problems, identify root causes using BPI tools, and demonstrate effective communication and listening skills. You will also serve as a technical resource for others outside of the project areas by interacting with customers, suppliers, Marketing, plant, and quality personnel. You will also need to be able to search and interpret literature, be cognizant of competitor technology, and intellectual property. Focusing on results, driving change, promoting teamwork and trust, and demonstrating customer and market understanding are key attributes.

You will work onsite at our Cleveland, OH facility in the decorative automotive segment and will report to the S&T Customer Support Manager for the team.

PPG offers comprehensive benefits such as Health, Dental, Life, Retirement Plan, Paid Vacation & Holidays, Employee Assistance Program (EAP), Disability/Leave, and other Voluntary benefit offerings. Actual benefit offerings confirmed at the time of hire.

Responsibilities

• Adhere to all PPG safety protocols and encourage a broad safety culture in a laboratory work environment.

• Conduct development work such as the formulation, application, and testing for all layers in the decorative parts market segment.

• Work with manager in setting smart project goals, milestones against bold timelines.

• Work with the commercial and the field organization informally and formally for ongoing project work.

• Support product and process troubleshooting and apply root cause analysis and BPI tools to lead resolution of manufacturing and field issues. Travel to customer or other PPG sites may be occasionally necessary.

• Maintain results through written and verbal summaries, coatings reports, test drill presentations, and project updates.

• Work with regional labs; and together with R&D and other departments on the development and improvement of new and existing formulations.

• Simulate customer line conditions to troubleshoot field issues and to increase the speed and success rate of product launches.

• Help with FLC, Secure Launch process (formula filing, conversion planning, PDCA).

Qualifications

• Bachelor’s Science Degree in Chemistry or related Engineering or Science field with 5+ years of related experience.

• Work experience in coatings, paints, or similar industries is strongly preferred

PPG 的工资范围和薪酬福利可能因工厂/事业部而异，这使我们能够在不同区域市场为员工提供具有竞争力的薪酬。PPG 在做出薪酬决策时会考虑多种因素，包括但不限于技能组合、经验和培训、资历和教育背景、执照和证书以及其它企业需求。其它激励措施可能适用。

我们的员工薪酬福利计划旨在支持员工的健康和福祉。任何保险承保范围和薪酬福利均将符合适配计划和相关管理计划文件的条款和条件。