HVAC Customer Support Specialist at PETIT & ASSOCIATES LLC Baton Rouge, LA

: At Johnstone Supply- The Petit Group, we pride ourselves on being more than just a workplace - we are a close-knit family. Our existing team holds a genuine affection for what they do, and we are thrilled to extend a warm welcome to new members. If you're a dedicated HVAC enthusiast with a knack for brightening a customer's day, we invite you to consider joining us as a Customer Support Specialist. In this role, you will engage with customers through various channels, including calls, emails, online orders, and in-store visits. Additionally, you'll stay informed about the latest products, inventory, and industry trends through ongoing training, online courses, catalog reviews, and collaborative knowledge-sharing with colleagues and factory representatives. We look forward to the possibility of having you contribute to our dynamic and supportive team. What You'll Do: Order Wizardry: Manage sales orders, returns, and warranties efficiently. HVAC Pro: Assist customers with product choices and tech questions, finding alternatives when needed. Pricing Pro: Keep everything correctly priced and managed. Product Sleuth: Research products using catalogs, websites, and industry know-how. Stay Connected: Follow up promptly on customer requests and build great relationships. Sales Scout:Identify potential leads for the sales team. Showroom Magic: Keep the showroom looking fantastic. Product Knowledge: Never stop learning about HVAC products and industry trends. Stay Organized: Keep records in order and handle transactions flawlessly. Build Friendships: Answer calls and greet in-store visitors warmly, handling multiple customers professionally. Who You Are: You've got 5 years of HVAC Sales experience. High school diploma or GED, plus related experience or training. You're an HVAC expert inside and out. Friendly and great with customers. Team player with excellent multitasking skills. Perks That Make You Smile: Competitive Pay Health, Dental, Vision, and Life Insurance 401(k) with Matching Disability Insurance Employee Discounts Paid Time Off Relocation: If you're moving from afar, let's chat about relocation support during your interview! Elevate your HVAC career in a warm and welcoming environment! Apply today to join us in creating HVAC magic. Johnstone Supply - The Petit Group celebrates diversity and is proud to be an equal-opportunity employer. All backgrounds are welcome. Let's make a positive impact together!