Customer – Master Data Management (MDM) Lead

Key Responsibilities

• Own Customer Master lifecycle including onboarding, hierarchy management, enrichment, and deactivation
• Lead Customer MDM operations, SLA/KPI management, and backlog prioritization
• Improve SAP ↔ Salesforce customer data flows and re‑implement push‑to‑SAP processes
• Enable bulk account creation and standard onboarding workflows
• Establish data governance policies, stewardship model, and approval workflows
• Drive data quality dashboards and remediation initiatives
• Partner with Sales, Finance, Compliance, and Operations
• Coordinate MSP delivery and internal resources for execution

• Basic Qualifications

Required Qualifications & Experience

• 6–10 years experience in Customer MDM / CRM data governance
• Strong exposure to SAP Business Partner, Salesforce Account model, EBX or similar
• Experience managing hierarchies, data quality, and global customer onboarding
• Strong business partnering and leadership capability

Preferred Characteristics

• Deep functional and technical understanding of MDM for large & complex organization
• Effective stakeholder and vendor management
• Continuous improvement mindset and strong sense of ownership.
• Along with managing day-to-day operational needs, be able to improve short-to-long term
• Strong communicator who can simplify complex technical topics for business audiences and lead discussions across functions.