Support Engineer 2 - Data Scientist - Support Services

Sr Support Engineer 2 - Data Scientist - Support Services
San Pedro Garza García, Nuevo León, 66269
AI-driven Global Supply Chain Solutions Software Product Company

Blue Yonder is the world leader in digital supply chain transformations and omni-channel commerce . Our end-to-end, cognitive business platform enables retailers, manufacturers and logistics providers to best customer demand from planning through delivery. With Blue Yonder, you’ll unify your data, supply chain and retail commerce operations to unlock new business opportunities and drive automation, control and orchestration to enable more profitable, sustainable business decisions. Blue Yonder -

Seeking an astute individual that has a additional ability to be hands-on with the broader engineering team as part of the development/deployment cycle, and deep knowledge of industry best practices, with the ability to implement them working with both the platform, and the product teams.

Select, build, and optimize classifiers using advanced machine learning techniques.

Conduct data mining using cutting-edge methods and tools.

Integrate third-party data sources to enhance the company’s datasets when necessary.

Refine data collection procedures to ensure relevant data is available for analytic systems.

Process, cleanse, and verify the integrity of data used for analysis.

Perform ad-hoc analysis and present results clearly to stakeholders.

Address customer concerns regarding forecasting issues and data write codes to perform forecasting checks.

Building custom scripts and logic using advance ML and AI techniques to solve business problems

What we are looking for

Solid understanding of machine learning algorithms (e.g., Linear Regression, K-Means Clustering, Naive Bayes).

Proficiency in data science toolkits such as Python, NumPy, Pandas, Matplotlib, Seaborn (expertise in at least two is required).

Experience in LLM, NLP techniques and Neural network.

Experience in supply chain concepts and statistical analysis.

Knowledge of operations research concepts, including integer, linear, and stochastic programming.

Strong critical and operational thinking skills.

Familiarity with data visualization tools such as

Proficiency in query languages such as SQL and Snowflake, or Python-based SQL wrappers.

Solid grounding in applied statistics, including distributions, hypothesis testing, and regression analysis.

/parallel processing, Airflow orchestration tools, Postman/API integration.

Strong scripting and programming capabilities.

Data-driven mindset with an eye for detail

Must have excellent communication and interpersonal skills to interact with a wide variety of internal personnel with emphasis on follow-through and reporting

Ability to work calmly under pressure and meet deadlines

Proven background to have managed multiple stakeholders in a global environment

Must have strong multi-tasking skills

Must be self-motivated and quick learner -

Able to work flexible hours, including evenings, weekends, as warranted by the situation in critical times or to manage customer escalations

Demonstrates initiative and is inquisitive

Succeeds in a fast-paced environment

Demonstrates the ability to work independently without losing team synergy

Demonstrates customer service ethics and core values

10+ years of relevant experience

Our current technical environments/Technical Stack & products

OS – Unix-RHEL, Windows 2008R2 and above.

Supply chain products: SCPO (Demand & FF, ESP, Promotions, IO, S&OP)

RDBMS – Oracle 11g and above and SQL/PLSQL 2012 and above, Snowflake

Interface: SFTP, AS2, DMS, Blue Yonder connect

Scripting – Perl, Shell, Python is desirable.

Scheduling tools knowledge – Control-M is preferred

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here:
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Upload your resume and see jobs that match your skills and experience
Get notified for similar jobs
Sign up to receive job alerts
We are looking for a Senior Support Engineer to deliver exceptional technical and functional support for the BlueYonder WMS system, ensuring high customer satisfaction and solution stability. You will manage complex issues, collaborate with stakeholders, and champion continuous improvement. Ideal candidates bring extensive experience in BlueYonder WMS and strong communication skills.
We are recruiting a Support Engineer 2 to deliver technical solution support and enhance customer experience for BlueYonder clients. You will proactively resolve incidents, maintain Tier 2 solutions, and collaborate across teams. Ideal candidates have experience in enterprise SaaS support and strong technical competency.
San Pedro Garza García, Nuevo León, 66269
Sr Support Engineer 1 - WMS
We are looking for a Sr Support Engineer to lead technical support for Warehouse Management Systems (WMS) in Monterrey, Mexico. You will diagnose complex issues, architect cloud migrations, and mentor junior engineers. Ideal candidates bring extensive experience in enterprise software support and cloud environments.
San Pedro Garza García, Nuevo León, 66269
We’re working together to build strong communities inside and outside.
We’re working together to build strong communities inside and outside.
Company sees the whole person and looks to support your well-being.
We value individuality. experiences that have shaped your world.
A sense of mutual respect and mindfulness permeates our culture-in fact, it’s the key to our success.