Team Lead - Clarity

Work Schedule
Third Shift (Nights)
Environmental Conditions
Office
Job Description

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

DESCRIPTION

Join us as an IT Supervisor and lead a team in delivering innovative technology solutions. In this role, you'll supervise technical support staff across various IT disciplines including Desktop Services and Network Communications. You'll drive service excellence through collaborative cross-functional partnerships while developing your team and implementing technical solutions that meet critical business needs. You'll ensure service levels are maintained, provide strategic direction to your team, and maintain strong relationships with stakeholders across the organization. This position offers the opportunity to shape technological solutions while contributing to our mission of enabling customers to make the world healthier, cleaner, and safer.

REQUIREMENTS

Advanced Degree plus 3 years of experience, or Bachelor's Degree plus 5 years of experience in leadership supervising technical staff
Preferred Fields of Study: Computer Science, Information Technology, or related field
Strong technical knowledge in IT infrastructure, desktop services, or network communications
Demonstrated project management and service delivery experience
Excellence in team development and performance management
Strong customer service orientation and stakeholder management skills
Ability to work various shifts as required
Experience with IT service level management and quality metrics
Excellent communication and presentation skills
Proven ability to manage multiple priorities
Experience in flexible work arrangements
Travel may be required
Physical ability to perform computer work for extended periods
Proficiency with various computer software applications
Strong problem-solving and analytical capabilities
Ability to adapt to changing conditions
Excellent attendance and reliability record