Desktop Support Engineer at Kiniksa Pharmaceuticals Lexington, MA

Desktop Support Engineer Job at Kiniksa Pharmaceuticals, Lexington, MA
Kiniksa Pharmaceuticals seeks a Desktop Support Engineer to provide technical support for end-user computing environments and manage Microsoft 365, Intune, and device platforms. The role requires on-site presence in Lexington, MA and experience in FDA-regulated settings is desirable.
Provide first and second-level technical support to end-users via multiple channels
Install, configure, and manage operating systems, applications, and software licenses
Perform hardware maintenance, repairs, and coordinate vendor warranty services
Maintain accurate hardware and software inventory records and documentation
Support Microsoft 365 administration including user provisioning and license management

Hands-on experience supporting Microsoft 365 services and Office 365 administration
Experience with Intune endpoint management and device platforms like Jamf and Apple Business Manager
Proficiency in diagnosing and resolving hardware and software issues
Background in FDA-regulated environment preferred
Knowledge of software compliance and regulatory requirements

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