Multi-Unit General Manager / Director of Operations

Multi-Unit General Manager / Director of Operations Up to $125k Base Tampa Job at Christian Brothers Automotive, Riverview, FL
$110,000 – $125,000 starting salary (dependent on experience).
A lucrative bonus structure tied directly to the health, growth, and profitability of your three locations. As the stores succeed, you win financially.
Standard Christian Brothers hours—closed on weekends so you and your team can spend dedicated time with family.
Health, dental, vision insurance, and paid time off (PTO).

Brandon, Riverview, and Apollo Beach (Rotating Weekly)
At Christian Brothers Automotive, we operate on a simple but profound principle: "Love your neighbor as yourself." We aren't just in the auto repair business; we are in the people business. As the owner of three premier, high-volume locations in Brandon, Riverview, and Apollo Beach, my goal is to dominate the local market through operational excellence, deep community impact, and an elite workplace culture.
We are seeking a powerhouse Multi-Unit General Manager who combines the heart of a servant leader with the drive of a high-performing retail executive. This is a boots-on-the-ground role. You will rotate among our three stores to coach our teams, enforce our proven playbook, and aggressively drive these locations to their maximum potential.
Who this role is not for (Read Before Applying)
Before reading further, please understand our culture. We are looking for a builder, not a hatchet man.
If your leadership style relies on corporate micromanagement, fear, or managing solely by spreadsheets from a remote office, this is not the place for you.
If your first instinct when taking over a market is to "clear house," fire the existing staff, and bring in "your own team," do not apply.
We have great, dedicated people already in these shops. Your job is to mentor, protect, elevate, and inspire the team we have—not replace them. Success here means zero voluntary turnover because people love working for you.

The Goal: Driving Super-Successful Stores
We are not looking for a passive supervisor or a ruthless corporate suit; we are looking for a growth catalyst who wins people. You will be directly responsible for making these three shops the highest-performing automotive repair centers in the Tampa region by focusing on:
Driving Top-Line Sales & Profitability: Optimize service advisor performance, maximize car count, and ensure healthy margins without ever sacrificing our core values of honesty and integrity.
Elite Store Presentation: Maintain pristine, world-class shop environments that reflect the premium Christian Brothers brand standard across all three locations.
Market Dominance: Implement strategic operational adjustments to capture local market share and build a massive base of fiercely loyal, repeating guests.

Responsibilities include, but are not limited to

Culture, Training, & Near-Zero Turnover
Protect the Existing Team: Invest heavily in the current staff at Brandon, Riverview, and Apollo Beach. Learn their strengths, coach their weaknesses, and help them thrive.
Keep Morale High: Cultivate a transparent, encouraging, and respectful environment that makes our shops the absolute best place to work in the Tampa automotive industry.
Train & Mentor: Turn mistakes into coaching moments. Continuously develop Service Advisors and Technicians, helping them hit their production targets and career milestones.
Create Low Turnover: Build a culture where people feel deeply valued, virtually eliminating voluntary staff turnover.
Process Discipline & Playbook Enforcement
Enforce the CBA System: Ensure 100% strict adherence to established Christian Brothers Automotive processes, from the initial digital vehicle inspection (DVI) to the final customer handoff.
Cross-Store Consistency: Eliminate operational variance. Ensure all three locations execute operations with the exact same elite standard of quality.
Physical Presence: Rotate predictably among the three shops. You will work directly from the service counters and shop floors—teaching, auditing, and streamlining workflows in real time
Faith, Family, & Community Engagement
Build Local Partnerships: Act as our brand ambassador by building deep, meaningful relationships with local churches, ministries, and community organizations in Brandon, Riverview, and Apollo Beach.
Drive Outreach Initiatives: Coordinate community-focused programs, such as free car care clinics for single mothers, partnerships with local non-profits, and neighborhood outreach events.

You must have a proven, successful track record in automotive repair management or automotive retail operations.
Previous management experience within a Christian Brothers Automotive location is highly preferred. If you already know the CBA playbook and want to step up into multi-unit leadership, this is your opportunity.
Experience managing multiple locations or an incredibly high-volume single location, with the organizational skills to manage the logistics of rotating between three shops.
Servant Heart & Sharp Mind: A leader who naturally puts others first, but possesses a fierce competitive drive to hit KPIs, optimize P&Ls, and win.

Being on your feet for the majority of the workday (standing, walking, etc)
Occasionally lifting and carrying objects over 50 lbs.
Keeping a brisk work pace in a high-volume environment
Communicating clearly with customers and team members via phone and computer

Christian Brothers Automotive (CBA) began in 1982 with the simple premise of providing precision auto repair with transparency, integrity and a philosophy of people first. All 300+ CBA locations offer a modern facility equipped with manufacture-level diagnostic equipment and the latest factory scan tools. CBA shops also offer their technicians a consistent workload, free training, full-time live technician support and access to our private Technician Assistance Center.
Thank you for viewing this opportunity! This job posting is for an opening at a Christian Brothers Automotive location that is independently owned and operated by a local licensed franchisee. Your application and any information included with it will be submitted to the franchisee for further handling. Christian Brothers Automotive Corporation ("CBAC") is a separate business entity. No CBAC employee will be involved in any decisions regarding your employment application. If you are hired for this position, you also understand and acknowledge that the local franchisee will be your employer and that CBAC will not be your employer. The local franchisee is solely responsible for all decisions related to your employment, including hiring, firing, discipline, compensation, scheduling and supervision.
All of your information is kept confidential according to EEO guidelines. Christian Brothers Automotive is an Equal Opportunity Employer. Christian Brothers Automotive is an"At-will" employer.
Full time, Work at office, Local area, Remote work, Weekend work
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