Hotel Front Desk Agent - Part Time - 2nd Shift (3pm to 11pm) at Holiday Inn Express Durango Durango, CO

Hotel Front Desk Agent - Part Time - 2nd Shift (3pm to 11pm) Job at Holiday Inn Express Durango, Durango, CO

Pay Range: $16 to $18 per hour $750 Hiring Bonus Holiday Pay Earn PTO Immediate Hotel Employee Discount at other IHG Hotels We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests Responsibilities
Perform all check-in and check-out tasks
Manage online and phone reservations
Inform customers about payment methods and verify their credit card data
Register guests collecting necessary information (like contact details and exact dates of their stay)
Welcome guests upon their arrival and assign rooms
Provide information about our hotel, available rooms, rates and amenities
Respond to clients’ complaints in a timely and professional manner
Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
Upsell additional facilities and services, when appropriate
Maintain updated records of bookings and payments

Skills
Work experience as a Hotel Front Desk Agent, Receptionist or similar role
Experience with hotel reservations software, like OPERA PMS
Understanding of how travel planning websites operate, like Booking and TripAdvisor
Excellent communication and organizational skills

Hourly pay, Full time, Part time, Work experience placement, Immediate start
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