HR Specialist I

Swagelok is a global organization and one of the largest employers of manufacturing talent in Northeast Ohio. We are driven by our core values of Quality, Integrity, Respect for the Individual, Customer Focus, Innovation, and Continuous Improvement, which are demonstrated through our daily actions. For over 75 years, our dedication to our core values has been the foundation for our success. Our products have been up into space, down to the bottom of the ocean, and everywhere in between. That same dedication spans to our customers.
Throughout our organization we demonstrate a commitment to these values and those we bring onboard. Whether you want to grow in your role or explore broad opportunities and develop new skills—you’ll thrive in a culture that promotes learning and development.
We strive to be a company where we all can do our best work with a true sense of purpose and belonging.
We hope you’ll consider joining our team.
The HR Specialist I serves as a primary front‑line resource for associates by delivering responsive HR support across walk‑up, phone, chat, and email channels. This role performs routine HR system transactions, monitors workflows in systems such as SuccessFactors, Kronos, and Microsoft Dynamics, and ensures the accurate and timely processing of HR actions. The HR Specialist I resolves Level 1 cases, provides technical assistance, and applies foundational HR policy knowledge to address a wide range of associate inquiries. The role supports HR programs and cyclical processes, maintains reporting and records, and contributes to a positive associate experience by ensuring consistent, high‑quality service across all HR processes.
HR Customer Service & Process Support
Serve as the first line of support for HR inquiries through walk-up, phone, and chat, ensuring associates and leaders receive prompt, accurate information and solutions for their inquiries and requests.

Function as a Subject Matter Expert to provide comprehensive guidance to associates and leaders on a broad range of HR processes, policies and tools.

Ensure a People First experience for associates while adhering to defined service level agreements (SLAs)

Deliver technical assistance and support to associates and leaders regarding HR system access, troubleshooting issues, and system navigation.

Maintain confidentiality and follow internal protocols to protect employee data and comply with all relevant labor laws.

Handle sensitive associate issues with tact and in accordance with Swagelok values.

Provide administrative support as necessary to HR and Operations teams (i.e. scheduling, filing, ordering, etc.)

Compile data to respond to subpoenas and record requests.

Collaborate with HR peers and business units to recommend solutions and implement continuous improvement initiatives to consistently enhance the efficiency of process execution.

Assist with updates to standard work, process documentation, training materials and reference guides to ensure accuracy and relevance.

Assist in carrying out assigned components of enterprise HR programs and annual cyclical processes, contributing to the timely and accurate completion of engagement, compliance, and associate‑

Execute standard HR transaction workflows and maintain data integrity within Swagelok HR systems (SuccessFactors, Microsoft Dynamics, Kronos, etc.).

Prepare and distribute HR data reports.

Manage Level 1 HR cases to conclusion within defined SLAs and escalate complex cases as necessary.

Process and route unemployment claims (CaseBuilder).

Assist in development and updates of HR knowledge base articles to maintain relevance and accuracy of information.

Support leaders to prepare timecards for payroll processing.

Assist with troubleshooting and continuous improvement initiatives within HR systems.

Education and Work Experience Requirements

One plus (1+) years of professional work experience

In lieu of a degree, a minimum of 5 years of relevant experience.​

Proficient skills in Microsoft Office Suite: Excel, Word, PowerPoint, Outlook, etc.

Ability to multi-task and operate effectively in a fast-paced environment

Ability to work within a high-volume customer service atmosphere

Ability to handle sensitive and confidential information

Excellent communication and interpersonal skills

Excellent problem-solving skills with ability to independently resolve and/or escalate issues.

Basic knowledge of employment legislation

One (1) year demonstrated customer service or call center experience

One (1) year demonstrated HR Systems experience

Experience using HR Systems and reporting

Working conditions and/or Physical Requirements

Working conditions associated with normal office environment.
Ability to operate standard office equipment (e.g., computer, telephone, copier, printer, etc.).
Ability to effectively communicate in both small and large groups and settings.
Ability to traverse between multiple locations in Ohio and Pennsylvania as needed.
Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state, and local standards, including meeting qualitative and quantitative productivity standards.
Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state, and local standards.

Swagelok provides a comprehensive package of valuable benefits called Total Rewards focused on health and wellness, compensation, retirement planning, and supplemental rewards.

• Click ‘Apply Now’ to the role of interest, upload your resume and complete the application.
• Those that match our qualifications will be contacted to schedule a phone interview.

Congratulations on taking the first step to e Connected. e Valued. e You.
Swagelok is proud to be an Equal Opportunity Employer. Applicants are selected without regard to race, ethnicity, creed, color, religion, sex, pregnancy, pregnancy-related medical conditions, age, national origin or ancestry, disability, genetic information, veteran/military status, sexual orientation, gender identity, or other protected characteristic under federal, state or local law.
Swagelok will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990, the Americans with Disabilities Act Amendments Act of 2008, and Ohio state law.
This job summary is intended to be brief and does not list all the duties for this position. Nothing in this job description should be construed as an express or implied contract of employment. Swagelok is an at-will employer, which means that either party is free to terminate the employment relationship at any time, without any advanced notice, for any reason or no reason.
Get notified for similar jobs
Sign up to receive job alerts
Success! Successfully subscribed for similar jobs ok Failure! You have already subscribed for this job ok Failure! Failed to subscribed for similar jobs ok
Activation mail sent to this email address. Please activate the similar job alert.
Successfully subscribed for similar jobs
Get tailored job recommendations based on your interests.
HR Business Partner, 2nd shift
HR Business Partner - 1st Shift - Order Fulfillment Center

To your colleagues or friends