Salesforce Administrator

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At Endress+Hauser, progress happens by working together. As the global leader in measurement instrumentation, our ~17,000 employees shape the future in the field of process automation. Whether developing and realizing new technology as a team, collaborating to build instrumentation, or strengthening vital relationships with countless global industries, we work to create trusted relationships that help everyone thrive. As a family-owned company, we look beyond short-term moves and work to create a vision that is forward-thinking for our people, our clients, and the world at large.
What is the role about? In the Salesforce Administrator role, you will help administer and support Endress+Hauser’s global Salesforce platform, with a focus on the needs of users across North and South America. As part of a collaborative regional IT team, you will build strong knowledge of our business processes and help translate regional needs into solutions within a global platform, while understanding how Salesforce connects with ERP and other supporting applications across our integrated technology landscape. Beyond day-to-day administration and support, you will partner with key users to solve business challenges, share knowledge, drive continuous improvement, and contribute to regional and global initiatives that shape how we work.
Which tasks will you perform?
Administer and support Salesforce across Sales Cloud and Service Cloud, along with integrated managed applications supporting regional business processes
Proactively manage the Salesforce environment, including user access, license allocation, platform configuration, system health, and ongoing optimization
Manage Salesforce configuration and regional changes through appropriate testing, documentation, release, and governance processes
Partner with regional users to solve business challenges through existing capabilities and identify opportunities for continuous improvement
Develop a strong understanding of integrated Sales and Service processes and partner with the business to troubleshoot and improve how Salesforce, SAP, and supporting applications work together
Coordinate and support the regional implementation of global Salesforce initiatives, representing North and South American business needs and priorities
Build the capabilities of Salesforce Delegated Administrators across the Americas through knowledge sharing, guidance, and governance, enabling appropriate administration and support activities to be handled closer to the business
Collaborate with international colleagues, primarily in Germany, to stay aligned on global platform changes while representing regional requirements, feedback, and priorities

What do we expect from you?
Bachelor's degree or associate’s degree in information systems, Computer Science, Business, or related field or 3+ years' experience in lieu of degree
Salesforce Administrator certification required; other Salesforce certifications and Trailhead badges are a plus
Travel required up to 10%, 2-4 weeks per year internationally

Experience managing or executing IT projects
Experience administering and maintaining IT applications, ideally CRM or ERP systems
Ability to work and make informed decisions independently and on own initiative
Demonstrates moral courage by standing up for their beliefs, taking justifiable risks, addressing contradictions, and knowing when to say no
Builds and maintains strong, trustworthy business relationships, leveraging long-term partnerships to achieve collective success
Prioritizes the customer perspective in business decisions by actively seeking to understand customer needs and problems, initiating solutions based on this understanding, and implementing feedback to enhance the overall experience and prevent future issues

What can you expect from us?
Family-owned, friendly, and highly committed company
Tuition reimbursement and a wide range of development opportunities
Comprehensive benefits package which includes medical, dental and vision
Competitive compensation and bonus opportunities
Life insurance and 401(k) savings with company match
Full-service café, fitness center, and health clinic (in Greenwood, IN)

Endress+Hauser is an equal opportunity employer and does not discriminate on the basis of any protected classification including protected veteran and disability status.