ServiceNow Engineer I at Ambry Genetics Chicago, IL

ServiceNow Engineer I Job at Ambry Genetics, Chicago, IL
Ambry Genetics seeks a ServiceNow Engineer I to develop and maintain ServiceNow applications supporting IT Service Management and Human Resources functions. The role involves configuring core platforms, supporting cross-functional teams, and ensuring system stability through testing and integrations.
Configure and customize ITSM and HRSD applications using Flow Designer, Business Rules, and UI Policies
Translate business requirements into effective out-of-the-box solutions with minimal customization
Troubleshoot incidents, resolve platform bugs, and create documentation for support teams
Build and maintain automated test frameworks to ensure platform stability during upgrades
Maintain REST and SOAP API integrations with third-party vendors and tools

1-2 years hands-on ServiceNow platform experience as administrator or junior developer
Solid understanding of ServiceNow architecture, data structures, and ITSM modules
Basic to intermediate JavaScript, HTML, and CSS knowledge
Familiarity with Flow Designer, IntegrationHub, and Automated Test Framework
Strong collaborative and service-oriented mindset with solution-focused approach
Clear communication skills across technical and non-technical stakeholders
ServiceNow Certified System Administrator (CSA) highly preferred

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