IT Support

London, United Kingdom, United Kingdom.
London – Heathrow Airpor, Terminal 5
The Vanderlande IT Support team is responsible for maintenance and optimization of the baggage handling system (High Level Controls). You will be located at Heathrow working 5 days a week and on call together with wider support teams to make a positive difference for our customers in a challenging environment.
You will work closely with other suppliers to deliver an effective process to maintain multiple platforms and business critical systems with vulnerability management, patching (co-ordination through test facility) and configurations. There will be regular reporting to numerous stakeholders and collaboration with other business partners to deliver a highly visible response.
Part of service team organisation to deliver Baggage Handling System (BHS) support and patch management / updates
Liaison with project teams and architects to understand roadmaps for managing obsolescence
Perform threat monitoring using customer tools as directed
Ideally, technically skilled with SUSE Linux, Oracle and Microsoft Operating Systems & HP hardware.
Coordinate with supplier organisations at the customer site and internal Vanderlande departments for scheduling updates.
Will be responsible for Incident Management (working in a team) and contributing to the IT & OT teams’ response and escalation within Vanderlande, as appropriate.
Provide Vulnerability Management on Baggage Systems (OT and IT) including tools to provide compliancy for our customer (following customer policies).
Involvement with cyber teams on the customer site in daily operational meetings and topic discussions and forums to influence best practices on site.
Actively contribute to customer IT policies and ensuring the details are shared with the Vanderlande user community / stakeholders for compliance.
Represent Vanderlande when engaging with our customer and other suppliers to deliver a highly visible IT Specialist Baggage System support service.
Assure access control using the Heathrow applications / processes. Preparing access request information before submission to HAL IT for approval.

Produce detailed technical reports about security incidents and produce monthly performance reporting

Linux admin experience (ideally SUSE)
Microsoft Server operating system experience essential
Familiar with working on a VMware environment
Experience with Cyber activities of compliance (OS patching and application updates)
Backup tooling experience – Idera and Veeam desirable
Awareness of Cyber topics – vulnerabilities, patching practices, security methodology

Experience of Baggage Handling / Airport Systems will be beneficial but not essential as training will be provided
28 days annual leave (excluding public holidays)
YuLife – Wellbeing membership with fast access to GP appointments, promotion of health and wellbeing along with daily quests to gain Yucoins that can be swapped for shopping vouchers
A challenging work environment with lots of opportunities of career progression.
Yellow Nest is a salary exchange scheme that reduces childcare costs for parents and employers
Access to Achievers an award-winning recognition platform that inspires to recognise your coworkers Where points are awarded that can be exchanged for a range of goods and discounts.

Vanderlande is an equal opportunity/affirmative action employer. Qualified applicants will be considered without regards to race, religion, colour, national origin, gender, sexual orientation, age marital status or disability status. If you feel there is a barrier that potentially prevents you from applying, we are always happy to discuss or explore, any reasonable adjustments can be made to support your application.
London, United Kingdom, United Kingdom
Reports to: Group Leader Location: London – Heathrow Airpor, Terminal 5 Contract Type: Permanent Introduction The...
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