Position: Desktop Support Engineer @ Location: Mid Missouri - Onsite at My3Tech Missouri

Position: Desktop Support Engineer @ Location: Mid Missouri - Onsite Job at My3Tech, Missouri
Location: Mid Missouri - Onsite
Troubleshoot software and hardware failures
Provide tier 2 level of support for end users.
Work with Active Directory, RSA, JIRA, Exchange and SharePoint for user account creations, terminations and changes.
Image and deploy laptops to end users

High School Diploma or equivalent
Healthcare terminology or IT background experience preferred
Ability to work in a fast-paced environment with attention to detail
Ability to work independently, accurately, and efficiently
Ability to follow written and verbal instructions
Good knowledge of MS Word and Excel
Healthcare, Medicare, or Medicare Advantage preferred
Expert listening skills and ability to identify customer needs with appropriate issue resolution
Strong verbal and written communication skills
Problem-solving orientation to identify root cause, develop solutions, and implement in close collaboration with those doing the work
Ability to remain calm and productive under pressure

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