IT Support Specialist

EMEA - Europe - Germany - Lohne - undefined
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The IT Support Specialist is responsible for delivering reliable IT services across one or more Amcor sites, supporting up to 300 managed devices per FTE, including PCs, servers, printers, and network equipment. The role oversees end-to-end IT service delivery, including user support, IT asset management, procurement, configuration, repairs, licensing, security, phone systems, and local IT projects and budgets. Additionally, the IT Support Specialist communicates upcoming changes and projects, promotes best practices, delivers end-user training, and ensures all operational activities comply with global IT standards and security policies.
Strong involvement with delivery on improvements to support processes, IT asset management, and customer satisfaction.

Responsibility for the implementation of Global IT shared service standards and support processes across the site(s) they work with

Responsible for the quality of the IT services delivery at the sites

Project leadership in their sites for all IT infrastructure and support process changes for IT shared services

Coverage of critical issues at the sites

Security (alignment with IT policies)

Documenting (knowledge base, procedures, help guides, etc.)

Printer and multi-function device management

Support for setup of LAN switches and Access Points (wired and wireless)

Management of the network documentation

Management of the monitoring tools used to monitor the network equipment and servers

Maintaining and administering server related activities such as patching, updates etc.

Technical education in computer science or equivalent experience/studies
Bachelor’s degree in computer science is advantageous
Any Windows/Cisco certifications are a plus
Ability to multitask and handle high volumes in a fast-paced and demanding environment
Strong interpersonal and communication skills
Fluency in German and English communication (spoken, written); other languages will be considered an advantage
Good knowledge in configuring, managing and troubleshooting Windows Server Operating Systems

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