Supv, Customer Svc

#08-01/02, Perennial Business City, 1 Venture Avenue, Singapore 608521
October 26, 2026
Forecast, monitor and document financial performance against plan
PNL experience on managing accounts and reporting progress and gap at team level
Optimizes the usage of manpower, standard time, equipment, and energy of team.
Manages team according to established programs and objectives
Engagement with customer and establishes good relationship
Recruit, interview, hire and train technicians as required to meet workload demands, and company or customer expectations and requirements
Manage a team of service technicians direct reports and subcontractors
Ensure adoption of tools by team in daily operations such as Salesforce, ServiceMax, SAP, Digital, Tech Quoting, SA renewal bot
Responsible for KPIs such as productivity, field expenses, Service agreements/Service repairs revenue/conversion rate, contract margins, PM completion%, connected assets targets at team-level

Supervises Field Service Technicians, managing day-to-day priorities, solving client issues received by the team. Optimizes manpower and resources, responds to complaints of customers, and escalates key issues to senior management.

Diploma/Degree in Mechanical Engineering with minimum 5 years of relevant service experience.
Experienced in HVAC/manufacturing industry is an advantage.
Experienced in managing a team is a
PNL knowledge is a must
Pleasant personality, good attitude and good communication.
Familiar with SAP and Sale force system is an advantage.

Carrier is An Equal Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
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Regional General Manager – West Coast City of Industry, California; San Leandro, California; Tukwila, Washington
Charlotte, North Carolina; Palm Beach Gardens, Florida; Athens, Georgia; Indianapolis, Indiana; Collierville, Tennessee; Fort Worth, Texas
Palm Beach Gardens, Florida; Athens, Georgia; Indianapolis, Indiana; Charlotte, North Carolina; Collierville, Tennessee; Fort Worth, Texas

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Who We Are: About Carrier
For over a century we have led the way. Today, we're redefining what's possible. We are the new Carrier.
Carrier Unscripted: Why Employees Love Carrier
There's no script for changing the world. Hear what current employees have to say about working with Carrier.
Carrier Unscripted: Why Employees Love Carrier Page Link
Work With Us - Why Carrier?
Learn more about working at Carrier.
Carrier remains steadfast in our goal to create a workplace that is truly and genuinely inclusive, and where all employees feel like they .
Explore Careers in Carrier Business Services.
Carrier Business Services Page Link
Who We Are: About Carrier
For over a century we have led the way. Today, we're redefining what's possible. We are the new Carrier.
Carrier Unscripted: Why Employees Love Carrier
There's no script for changing the world. Hear what current employees have to say about working with Carrier.
Carrier Unscripted: Why Employees Love Carrier Page Link
Work With Us - Why Carrier?
Learn more about working at Carrier.

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