Network Operations Administrator

• Network Operations Administrator - 6 month FTC

Become part of our SWARCO team as
Network Operations Administrator - 6 month FTC
Location: Dundee, , United Kingdom Full-time Hybrid
At SWARCO, we are committed to shaping the future of smart mobility and sustainable transport solutions. We are looking for a highly organised and customer-focused to join our EV charging operations team in Dundee on a 6 month fixed term contract.
This is an exciting opportunity for an experienced administrator who enjoys working with data, systems, customers, and operational stakeholders to support the successful delivery of EV charging services. You will play a key role in maintaining the integrity of our charging network, coordinating commissioning activities, managing customer and asset data, and ensuring the efficient administration of operational processes.

As a Network Administrator, you will

Provide day-to-day administration and support for EV charging network back-office systems.
Coordinate the commissioning and activation of new EV charging infrastructure.
Maintain accurate customer, site owner, and asset records across multiple systems.
Support invoicing, billing, and financial administration processes.
Produce operational, performance, and SLA reports to support contractual requirements.
Act as a key point of contact for customers, site owners, suppliers, and internal teams.
Support the wider Operations Team with administrative activities and continuous improvement initiatives.
Ensure all records, documentation, and reports are maintained accurately and compliantly.

Administer and maintain EV charging network back-office systems.
Ensure customer, charger, and asset information remains accurate and up to date.
Manage network records, documentation, and audit trails in accordance with company procedures.
Support data integrity across all business and operational systems.

Coordinate the commissioning and activation of new EV charge points.
Ensure assets are configured, tested, and available for customer use.
Maintain accurate asset and ownership records throughout the asset lifecycle.
Support onboarding activities for new network infrastructure.

Act as a primary contact for customer and stakeholder enquiries.
Provide professional and timely responses to customer requests.
Build and maintain strong relationships with customers, site owners, suppliers, contractors, and internal stakeholders.
Support customer account management and onboarding activities.

Produce operational, performance, and Service Level Agreement (SLA) reports.
Analyse operational data and identify trends or areas for improvement.
Investigate discrepancies and support root cause analysis activities.
Deliver accurate reporting to support business and customer requirements.

Support invoicing, billing, reconciliation, and financial administration activities.
Ensure charging session data and customer records are accurately maintained.
Assist with purchase order and commercial administration processes where required.

Identify opportunities to improve processes, reporting, data quality, and operational efficiency.
Support business improvement initiatives across the Operations Team.
Contribute to process development and best practice implementation.

Opportunity to join a growing and innovative EV charging business.
Career development and progression opportunities within SWARCO.
Ongoing training and professional development.
Supportive and collaborative working environment.
Opportunity to contribute to the growth of sustainable transport infrastructure across the UK.

Experience working in an administrative, operational support, or customer service environment.
Strong Microsoft 365 skills, particularly Excel, Outlook, Word, and Teams.
Experience working with databases, back-office systems, or operational platforms.
Excellent organisational and time management skills.
Strong analytical skills with the ability to interpret and present data accurately.
Experience producing reports and analysing operational information.
Ability to prioritise workloads and manage multiple tasks effectively.
Excellent communication and interpersonal skills.
High attention to detail and commitment to data accuracy.
Ability to work independently and as part of a team.
Right to live and work in the UK.

Experience within the EV charging, energy, utilities, infrastructure, telecommunications, or transport sectors.
Knowledge of EV charging networks and Charge Point Management Systems (CPMS).
Experience supporting commissioning or administration of operational assets.
Understanding of invoicing, billing, and reconciliation processes.
Experience using CRM, ERP, asset management, or ticketing systems.
Knowledge of Service Level Agreements (SLAs) and contractual reporting.
Awareness of UK GDPR and data protection requirements.
Qualifications or training in business administration, customer service, project coordination,

Please apply by clicking on the apply button.
Applications are shortlisted on a rolling basis, and we reserve the right to interview and appoint before any advertised closing date. We therefore encourage you to apply at the earliest opportunity to avoid disappointment. Applications received after the closing date will not be processed.
We have a responsibility to ensure that all employees are eligible to live and work in the UK. Therefore, successful candidates must have the right to work in the UK by the start of their employment and be able to commit to a long-term permanent role. We are an equal opportunities employer.
Should we require recruitment agency involvement, we will contact our approved recruitment partners, and we would ask that you respect the relationships we have already built with these suppliers. If an agency submits an unsolicited CV to any partner or employee of our company, you should be aware that they have no authority to enter into an arrangement with you.
SWARCO is growing. Grow with us. The online application can be submitted with just a few clicks. We look forward to new talents who will help us shape the mobility of tomorrow.
Baldovie Rd, DundeeDD4 8UQ Dundee
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