Senior Operational Excellence Manager

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At Endress+Hauser, progress happens by working together. As the global leader in measurement instrumentation, our over 18,000 employees shape the future in the field of process automation. Whether developing and realizing new technology as a team, collaborating to build instrumentation, or strengthening vital relationships with countless global industries, we work to create trusted relationships that help everyone thrive. As a family-owned company, we look beyond short-term moves and work to create a vision that is forward-thinking for our people, our clients, and the world at large.
With innovative solutions, our global IT team, Endress+Hauser InfoServe, ensures that our corporate group can rely on seamlessly functioning IT. To strengthen our team, we are looking for a Senior Operational Excellence Manager to join our Enterprise Development team. In this role, you will help shape how Endress+Hauser InfoServe manages processes, drives performance, and continuously improves its services. By combining Operational Excellence, Business Process Management (BPM), and strategic execution, you will contribute to building a sustainable management system that enables Endress+Hauser InfoServe to deliver greater value across the Endress+Hauser Group.
The position can be based in Freiburg im Breisgau or Weil am Rhein.
What is the role about?
Do you enjoy bringing structure to complex organizations and enabling people to work more effectively together? Are you motivated by turning strategic ambitions into measurable operational improvements? Can you influence stakeholders across different levels and functions, even when you do not have direct authority?
As Senior Operational Excellence Manager, you will work closely with senior leadership, process owners, and cross-functional teams to strengthen Operational Excellence across Endress+Hauser InfoServe. You will play a key role in evolving our BPM framework, establishing performance management routines, and creating a culture of continuous improvement that supports the future development of our internal IT organization.
Which tasks will you perform?
Own and continuously evolve the Operational Excellence framework for Endress+Hauser InfoServe, connecting strategy, business processes, governance, performance management, and continuous improvement into a cohesive management system

Lead the development, rollout, and governance of our BPM framework across Endress+Hauser InfoServe by establishing process architecture, ownership models, governance standards, and sustainable ways of working

Establish and further develop process performance management by defining process goals, KPIs, OKRs, visual management boards, and review routines that enable transparency and data-driven decision-making

Support the development and rollout of our corporate Information Management process across the Endress+Hauser Group and contribute process, governance, portfolio, and project management expertise to related strategic initiatives

Partner closely with the Endress+Hauser InfoServe Senior Leadership Team, process owners, and cross-functional stakeholders to identify organizational improvement opportunities, facilitate alignment, and support strategic decision-making

Drive continuous improvement initiatives by implementing structured problem-solving approaches, promoting a culture of improvement, and ensuring sustainable execution of improvement measures

Use performance indicators, and operational data to identify process inefficiencies, performance gaps, and optimization opportunities, translating insights into actionable recommendations

Enable process owners, process managers, and cross-functional teams through coaching, facilitation, training, and capability-building initiatives that strengthen process and improvement competencies across the organization

Support strategy execution by translating strategic priorities into measurable process goals, initiatives, implementation roadmaps, and progress monitoring mechanisms

What do we expect from you?
Hold a degree in Business Informatics, Business Administration, Industrial Engineering, Information Management, or a comparable field

Bring extensive experience in Operational Excellence, Business Process Management, Continuous Improvement, Transformation, or Internal Consulting

Have successfully implemented governance structures, process management frameworks, and performance management systems in complex organizations

Build trust and credibility with stakeholders at all levels, from operational experts to senior leadership teams, and able to influence decisions without formal authority

Combine strong analytical capabilities with excellent communication and facilitation skills, enabling you to translate complex topics into practical and actionable solutions

Enjoy coaching and enabling others and have experience working with process owners, managers, and cross-functional teams to drive sustainable change

Thrive in dynamic environments characterized by ambiguity, evolving priorities, and organizational transformation

Have experience with BPM methodologies and tools such as Signavio; familiarity with process mining, Information Management, ITIL, or IT service organizations is a plus

Bring a Lean or Six Sigma qualification, ideally Black Belt level, or comparable continuous improvement training; this is a plus

What can you expect from us?
A unique opportunity to shape and further develop Operational Excellence within a global IT organization

High visibility and close collaboration with senior leaders, process owners, and international stakeholders across the Endress+Hauser Group

Continuous learning opportunities, modern technologies, and attractive development and career prospects

Excellent learning and development opportunities through training, knowledge exchange, and international collaboration.

A family-owned company with a long-term perspective, strong values, and sustainable business practices.

A strong focus on employee well-being, including benefits such as Hansefit and JobRad program

To apply, we kindly ask you to upload your documents on our career page. Applications sent to us by email can unfortunately not be considered due to data privacy considerations.
Agencies, HR service providers, or similar entities are kindly requested to refrain from unsolicited submission of profiles and inquiries regarding potential collaboration. Currently, we do not engage with external service providers for this role. Any unsolicited applications will be disregarded and deleted without further consideration. We appreciate your understanding.