Associate Client Service Project Manager

Associate Client Service Project Manager
Atencion al Cliente y Soporte tecnico

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Monitor the day to day running of designated projected
Manages the delivery of all technical and service aspects of projects and studies for clients.
Determines the preliminary design of the study and evaluates and understands the study.
Serves as the internal link within the company and will have direct contact with all internal departments and direct one on one contact with external customers.
Initiates the involvement of appropriate departments, maintaining continuous communication with those departments, and ensures the work delivered to customers is of a consistently high standard.
Attends Project Meetings at the business or customer site. Leads and represents the business at kick off meetings as required by the customer.
Leads and facilitates customer teleconferences, visits and audits as required, and provides timely provision of customer reports and updates.
Interacts with Quality Assurance/Regulatory personnel to drive Problem Reports to closure.
Ensures customer needs are properly translated into quotation and has responsibility to monitor and amend the quote and budget as required.
Provides accurate and timely financial forecasting and reporting.
Responsible for revenue recognition for projects and verifies final production information for Accounting Department prior to invoices release.
Participates in cross-functional business process improvement activities as required.
Works closely together with the account manager to gain overall customer satisfaction.
Applies Good Manufacturing Principles in all areas of responsibility.
Demonstrates and promotes the company vision.
Other tasks assigned by manager.

Key Global Project Lead (GPL) responsibilities (if applicable)

Manages and leads operational aspects of large-scale clinical trial projects with the client and project management teams to ensure timely, coordinated risk mitigated delivery of projects and services.
Serves as the Central Point of Contact for the customer at a project and/or program level.
Defines joint project goals and objectives with the client.
Provides end to end project management globally and cross-functionally across all services and is accountable for project delivery.
Acts as the point of escalation and coordination for the customer and the project team members ensuring appropriate issue identification, resolution and risk management.
Defines and tracks metrics; maintains unified Dashboards and reports on global project / program progress.
Provides global financial information (forecast revenue, reporting).
Leads project close out activities.

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