Project Manager

Established in 2019, our subsidiary Backbase Latam serves as our regional hub for Latin America. We deliver innovative digital banking solutions to financial institutions across Mexico, Colombia, Ecuador, Costa Rica, Panama, and the Dominican Republic. As we continue expanding throughout the region, our Mexico City team remains at the forefront of digital transformation in Latin American banking.
Our modern office is strategically located in Polanco, Mexico City's premier business district, providing our team with excellent connectivity and access to the city's thriving financial sector. This location enables us to work closely with our clients and partners while attracting top talent in the region.
As a Project Manager, you will be part of the Customer Success (CS) department. We undertake exciting projects at top-tier banks all over the world to implement our online banking solutions. Your task is to manage projects all around the world and be a bridge between Backbase internal teams and our clients. This role will be a hybrid role and you will be accepted to be in Atlanta or Toronto office two days per week.
Backbase is a fast-growing and dynamic environment. Taking upon this position means that you will be a key person in providing effective coordination and communication among all the project stakeholders.
You will be expected to support customers/partners and advise clients on implementing their online applications using Backbase Solution to its full potential.
Can demonstrate experience in the financial sector;
Can demonstrate experience in startup/scaleup environment;

Agile coach experience is beneficial. Use of Tools and Methods

Superior knowledge of standard software tools related to daily position responsibilities, answers questions for colleagues related to those tools and leads tutorials on best practices for using software tools;
Provides teams and colleagues and customers with context for how software tools enhance their ability to perform their duties more efficiently and effectively- strongly promotes agile philosophy and ways of working. Financial Management:
Able to create tools and processes around internal and external reporting;
Able to support strategy discussions based on reported data;
Able to address issues based on data;
Ensures effectiveness of the project (productivity/billability for the company). Client Management:
Able to spot business development opportunities and involve relevant people;
Able to design and facilitate client workshops;
Able to spot potential issues and minimize the impact through effective management;
Able to handle a large transformation program within one customer;
Able to work with senior stakeholders to define long-term program strategy. Project Team Management (internal):
Effectively manages project team and resolves issues;
Takes initiative to identify potential resources before liaising with the resourcing team;
Trains team members in scrum methodology;
Manages multiple teams in a large program or multiple projects. Change Management:
Is comfortable with ambiguity and a rapidly changing environment;
Able to influence and drive change;
Can identify potential changes as risks before they occur;
Able to mitigate the impact of changes and replan accordingly;

Able to improve the change process. Risks and Issues Management

Manages risks and issues on the project level and program level.

You own what you ship
Real ownership means real responsibility. From day one, you set the pace, make the decisions, and see your work land where it matters. You drive the outcomes, you celebrate the wins.
You own what you ship
Real ownership means real responsibility. From day one, you set the pace, make the decisions, and see your work land where it matters. You drive the outcomes, you celebrate the wins.
The work is the standard
We built something that didn't exist before - an AI-native Banking OS where humans and AI agents work side by side, at scale, inside real banks. We raise the bar because we've seen what's possible when you don't settle.
The work is the standard
We built something that didn't exist before - an AI-native Banking OS where humans and AI agents work side by side, at scale, inside real banks. We raise the bar because we've seen what's possible when you don't settle.
You'll work with people who've shipped things most thought couldn't be done. Direct, down-to-earth, no egos. The kind of team where the best idea wins and everyone's genuinely glad when it does.
You'll work with people who've shipped things most thought couldn't be done. Direct, down-to-earth, no egos. The kind of team where the best idea wins and everyone's genuinely glad when it does.
Real AI, running in real banks
We're not waiting for AI to be ready. It already is - running inside banks, serving customers, solving problems that matter, out in the real world today.
Real AI, running in real banks
We're not waiting for AI to be ready. It already is - running inside banks, serving customers, solving problems that matter, out in the real world today.
Annual learning budget, global exposure, and work that moves you forward. Your growth and our mission go hand in hand.
Annual learning budget, global exposure, and work that moves you forward. Your growth and our mission go hand in hand.
Hybrid model, no micromanagement, offices across the world. The mission is clear. Where you do your best work is up to you.
Hybrid model, no micromanagement, offices across the world. The mission is clear. Where you do your best work is up to you.
Wellness that goes the distance
Real support built for the long game. We invest in the people who build the product, not just the product.
Wellness that goes the distance
Real support built for the long game. We invest in the people who build the product, not just the product.
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