Customer Quality Engineer

Customer Quality Engineer (Mandarin Speakers required)

Customer Quality Engineer (Mandarin Speakers required)
At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.
Quality Issue Resolution: Assists in addressing customer-related quality issues by gathering information and working with senior team members to provide timely responses.
Customer Communication: Provides customer contact support for basic quality matters, following established protocols and escalating complex issues appropriately.
Process Participation: Participates in customer quality activities including data collection for audits and evaluations under supervision. Quick response to customer's issue and visit customers regularly to develop good relationship.
Basic Analysis: Supports the team in identifying customer needs and documenting feedback that may lead to quality improvements.
Participates in cross-functional teams to drive continuous improvement.
Coordinate the sorting activities with regards to quality defect by meeting customer requirements, preparing product defect report and providing quality training to subcontractor to satisfy customer expectations.
Monitoring complaint processing (processing time, response time, content of 8D reports and effectiveness of corrective actions) and report to manager.
Monitor customer scorecards and definition of actions by negative trend.

Knowledge in QC Tools such as SPC, FMEA, Control Plan, etc.
Knowledge in IATF16949 and ISO9000 requirements
Good communication and negotiation skills
Good English knowledge, verbal and writing

What your background should look like
Generally requires Bachelors degree in appropriate field or local equivalent with a minimum of 3 years of progressively responsible professional level experience
Values: Integrity, Accountability, Inclusion, Innovation, Teamwork
Unit 215-216, 2nd Floor, Saigon Trade CenterHo Chi Minh, Hồ Chí Minh, thành phố [Sài Gòn] 700000Viet Nam

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