Quality Function Expert

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Are you passionate about quality, problem-solving, and driving meaningful improvements? Do you want to be a key voice in a site that manufactures critical healthcare packaging used around the world? If so, this could be the perfect next step in your career.
We are looking for a high-performing to join our team at Nelipak Elsham. This is a key role within our Quality function – acting as the Site Subject Matter Expert for complaints, non-conformances, and CAPA, while supporting ongoing compliance to ISO 9001 and ISO 13485 standards. If you enjoy structured problem solving, cross-functional collaboration, and making a lasting impact on product and process quality, we’d love to hear from you.
Be the site expert for customer complaints
Lead and manage all complaint investigations as our Subject Matter Expert
Drive structured problem-solving using 8D, DMAIC, 5 Why, Ishikawa
Coordinate effective containment, corrective and preventive actions
Prepare professional reports for customers and present monthly performance metrics
Analyse complaint trends to identify risks and improvement opportunities
Lead and support Non-Conformance & CAPA activity
Manage internal and external NCs and CAPAs from start to finish
Support Production and Engineering with investigations and process reviews
Ensure CAPA documentation meets ISO and regulatory expectations
Identify trends and recommend process improvements
Support risk assessments, FMEAs and validation activities
Drive audit and compliance excellence
Plan and conduct internal QMS audits (ISO 9001, 13485, 14001)
Support customer, supplier, and third-party audits
Ensure findings are closed effectively and on time
Champion continuous improvement and compliance across the site
Deliver training on quality tools and problem-solving
Support supplier quality reviews and investigations
Lead and contribute to improvement projects
Deputise for the Quality Manager when required
Maintain accurate QMS and SAP data

The ideal candidate will have

HNC/Degree in Engineering, Quality, or a related field
Experience within a manufacturing or regulated industry (medical, food, pharma preferred)
Strong root-cause analysis and problem-solving skills (8D, 5 Why, Ishikawa, DMAIC)
Knowledge of Quality Management Systems
Internal Auditor qualification (ISO 9001/13485) – desirable
Excellent communication and influencing skills
Highly organised and able to manage multiple investigations

Alongside a competitive salary, we offer

Quarterly bonus up to 5%
Access to Occupational Health platform (GP & counselling)
YOUR NELIPAK BENEFITS – retail, cinema, gym and everyday discounts
Opportunities for growth, development and further training

If you feel that you have the right skills and want to be in a secure role within a growing organisation, apply for the today!
Please e-mail your CV together with a Cover letter demonstrating how you meet the criteria to Corina Casap, HR Business Partner
Speak to a Nelipak commercial sales representative about how Nelipak’s Performance Packaging solutions are right for any and all sensitive medical products.
Our business partnerships is built upon helping our clients successfully build brands, sell products and deliver their products successfully to market. We will work with your team to deliver on time and on budget – from concept to end-use, we’re with you through it all.
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