Deputy General Manager - General Trade

Deputy General Manager - General Trade
New Delhi, South Delhi, India /

Deputy General Manager - General Trade
Ingram Micro is a leading technology company for the global information technology ecosystem.With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts.Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart
We are seeking a highly motivated and result-oriented sales leader to lead our Apple Sales for General Trade Channel. This role will drive business growth, strengthen customer relationships, and expand market share across assigned key accounts. The incumbent will be responsible for managing General Trade business with strategic customers, identifying Wallet Share growth opportunities, driving revenue and profitability, and collaborating with internal teams and Vendor teams to deliver business objectives.
The ideal candidate should possess strong demonstrated sales leadership experience, high performance team management, key stakeholder management skills, sharp commercial acumen and a thorough understanding of the Mobility /IT Distribution ecosystem.
Manage and grow relationships with assigned key accounts, ensuring high customer satisfaction and business retention.
Develop and execute account plans to maximize revenue, profitability, and market penetration.
Serve as the primary point of contact for strategic customers and address business requirements effectively.
Build long-term partnerships with customers by understanding their business objectives and technology needs.
Identify and develop new business opportunities within existing and prospective accounts.
Drive sales of all Apple Product and Services to assigned Apple Authorised Resellers.
Expand wallet share by cross-selling and upselling the product portfolio.
Generate and maintain a healthy sales pipeline to achieve business targets.
Own revenue, margin, and growth targets for assigned accounts.
Prepare sales forecasts and business plans aligned with organizational goals.
Monitor sales performance and implement corrective actions to achieve targets.
Ensure optimal profitability while managing customer expectations and margin strategies.
Collaborate with OEMs and vendor teams to drive business initiatives and customer engagements.
Leverage vendor programs, promotions, incentives, and marketing initiatives to enhance business performance.
Coordinate joint customer visits and business reviews with OEM stakeholders.
Conduct regular business reviews with customers to identify growth opportunities and strengthen relationships.
Understand customer business roadmaps and align strategic plans accordingly.
Review and resolve customer escalations with team and ensure timely closure of issues.
Work closely with Product Management, Supply Chain, Operations, Finance, and Marketing teams.
Coordinate internally to ensure smooth order fulfilment, product availability, and service delivery.
Support marketing campaigns, channel engagement activities, and demand-generation initiatives.
Maintain accurate sales forecasts, opportunity pipelines, and account plans.
Analyze sales trends, customer buying patterns, and market intelligence.
Prepare periodic reports, business reviews, and performance dashboards for management.
Bachelor's Degree in Business, Engineering, Information Technology, or a related field.
15-20 years of experience in Key Account Management, Business Development, or Channel Sales within the Mobility/IT Distribution industry.
Experience managing large channel partners, system integrators, or strategic accounts.
Exposure to Mobility & IT products and solutions such as SmartPhones, Laptops, Tablets, Accessories, Peripherals & Hardware/ Storage.
Strong knowledge of the Mobility IT Distribution ecosystem.
Excellent relationship management and customer engagement skills.
Proven track record of achieving revenue and profitability targets.
Strong negotiation and commercial acumen.
Business planning and forecasting capabilities.
Ability to build and manage executive-level relationships.
Strong presentation and communication skills.
Proficiency in Microsoft Excel, PowerPoint, and CRM tools.
Analytical mindset with strong problem-solving abilities.
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Buddy Program for all the employees (office & warehouse) to help them have a good understanding of the overall process and they have someone to look up to in case of any challenges.
Competitive Salary packages for all the employees as per their skillset and the knowledge that they bring.
An opportunity to work with a Great Place to work certified organization.
Ingram Micro is a diverse and inclusive organization where everyone who has the right skillsets is welcomed to work with us.
Leave Bank policy helps the employees (Office & Warehouse) to share the leaves with other employees who are in need for the same.
LinkedIn Learning & Workday Learning for all the permanent employees (Office & Warehouse) for their personal as well as professional growth.
Apart from the Salary package that we offer, we provide Mediclaim & Insurance benefits to all our employees (Office & Warehouse) who join us.
We have good rewards & recognition policies in place for all the employees (Office & Warehouse). For example: 5 years completion award, 7 years completion award, etc.
Apart from 18 Paid leaves, 10 Casual Leaves & 10 Sick Leaves, we provide 1 birthday leave, 6 Months maternity leave, 5 days paternity leave.
Day care facility reimbursement for Female Associates (Office & Warehouse) for their kids between 6 Months to 6 years
Mental health programs for all the associates (Office & Warehouse)
Ingram Micro focuses on Environmental, Social & Governance through various activities for example planting a tree when someone from the organization retires.
Internal Mobility for all the employees (Office & Warehouse) to give them a chance to explore other opportunities within the organization itself and grow.
Ingram Micro India is the top IT Distribution company in India with nationwide presence at nearly 40+ locations. Ingram Micro touches 80% of the technology you use every day with our focus on Technology Solutions, Cloud, and Commerce and Lifecycle Solutions. With $46 billion in revenue, we have become the world’s largest technology distributor with operations in 56 countries and more than 35,000 associates. We continue to strategically expand our global reach with 32 acquisitions since 2012.
Learn more about Ingram Micro in India
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